Bertram Inn at Glenmoor

This property is so promising online, but was a disappointment in reality. Arriving at the property, we were so impressed with the grounds and the building, to include the entrance to the Inn. The receptionist, Keith (or Kevin) was very gracious and pleasant. He gave us some of the history of the Inn and offered to show us around the building. It is a very historic property! We got to our room and reality kicked in. The room was average, at best. Furnishings were dated and worn. There was rubbish in the bathroom trash can. The handle of the night stand was broken off and we were unable to completely close the blinds due to their condition. Bathroom walls and sink had dirt and debris on them and the overhead tiles showed significant water stains. Unfortunately for us, there are few services available on a Monday. We had to venture into town to find dinner and there was no breakfast available on Tuesday morning, either. Even the golf course pro shop and pool had no refreshments available.

We liked this place at a country club a lot, lots of character. Front desk staff was very friendly. I think they are short staffed, trash was full in the room when we got there. The view of the golf course from patio dining was fabulous, food was pretty good too. We thought it was an unexpected find on hotels.com, but using this app is new to us, so maybe not?

Shower faucet was difficult to adjust and could not get the water hot enough.

Everything and everyone was nice. Only place I have stayed at that did not have tissues in the room!!

Very good sized room and comfortable beds but the room has not changed in twenty years. They still use room keys , but they only give you one. Staff very pleasant but they don’t seem to very much about this historical building and community. Also odd that for the three days we stayed there there was NO maid service. It was like we didn’t exist. The resort is beautiful and the pool and golf course excellent but the rooms need a refresh. Parking is free but there’s a $ 6.00 day gate fee , I guess to offset the cost of securing the entire resort and homeowners association.

The personnel are very friendly and helpful, but the problems known to management (dripping faucet, a tub drain that fails to hold water in tub, one-way bulbs in three-way sockets that make the lamps appear not to function when the wall switch is used, inadequate light generally and difficulty finding a socket to plug in a CPAP machine near a bed, not to mention that the TV was not plugged in when we arrived, but that seeing the outlet to solve that particular problem was difficult without a flashlight) do not seem to be a high priority. The setting is idyllic, but the place needs some TLC for the rooms it makes available to hotel guests.

The stay and building were average, not much staff. The pool and spa area are great! Grounds were very nice. But the stay and room were only average.

Though the Inn has charm and set on lovely grounds, it is old . It is dark, small lobby, elevator needed service, water pressure in bathroom sink was low, and you have to request everything you need, as I had no housekeeper enter my room for all four days we were there. I emptied my own trash,left it outside the door, and no one even replaced the trash bag. I’m not a demanding guest, so I managed with the soap and towels I had. I just expected more from an Inn at a country club with a Spa, pool, and nice restaurants. The friendliness of front desk staff was just average, sometimes I had to acknowledge them first to get attention. That is a turnoff. Not sure I’d choose to stay on our next visit to Ohio to visit family.

Expected high quality room and amenities. Low average in my traveling experience. Could not secure my room with safety chain, amenities in room are simplistic to a budget hotel with better towels but not resort qualities.

the room was big- beds were old and too soft- the decor was very outdated- towels old and rough. The property surroundings were nice- but its pretty outdated.