La Quinta Inn & Suites by Wyndham Colorado Springs South AP

The breakfast and the location was great

The pool was not open. That was one of the main reasons we booked. The man at the front desk said "maybe tomorrow" but we were leaving the next day... And the pool was in bad shape, so not tomorrow for others either. It was also very difficult to get the door open. Like the handles had been broken in the past or something.

Never again will I be there

People there lied

Room dirt room wasn’t cleaned and the bathroom, no one never cleaned the room from the night before told man at desk he acted like it wasn’t a big deal. So I left didn’t stay

NOTHING......We were rejected at the front desk....they did NOT honor our CONFIRMED RESERVATION stating we used a 3rd party to place a reservation ......(BOOKING.COM)

Some of the staff were very rude......They rebooked our "confirmed reservation"....We even received a "welcoming text" from La Quinta Inn & Suites saying they were anxiously waiting our arrival..... Parking lot had some of shady characters roaming around looking at different vehicles....then driving off, after I asked what they were doing. NEVER even received a follow-up call from La Quinta Inn management apologizing for "THEIR SCREW-UP ! "

I am very upset and disappointed with this Inn. We arrived early that morning and knew immediately this location was not safe for our stay. We were pulling a cargo trailer with our Harley. Our intention was to take scenic rides in Colorado.

I told the clerk our plans and that this area was not safe. I told her I needed to cancel the reservation. She provided the Booking.com number. I called and had the reservation cancelled but was informed it was up to the hotel to enforce or waive the penalty. I asked the clerk to waive the penalty due to the circumstances. She said the penalty would not be waived. I also sent a request via the email provided by Booking.com requesting the same. To date, I have received no reply.

There was nothing to like, the swimming pool waa closed the keys didn’t work had to visit the from desk Ocee 4 times to try and get a key to workfollr in bathroom was dirty i can go on and on it was not a place would recommend are stay at again