La Quinta Inn & Suites by Wyndham Colorado Springs South AP

We have to change our room due to sink block and not clean room , second room airconditioner didnt work . in the morning we went down for breakfast and they said they dont have breakfast and the new supplies will arrive around noon for breakfast

Very loud place, teenagers runnin on hallways all night long, 430 ama crazy people on video call next to my room speaking very loud , phoene room not working no way to call the receptionist, worst experience wver on a hotel.. i book a hotel after busy day working since didn't want to drive tired and now i need to drive tired and sleepless

Room wasn’t clean, so much dirt

Nothing

Location

TVs were out

.we stayed 2 different nights at 2 different locations. i hope this is the hotel that gave us a beautiful room set up like a real residence. the couch was separate from the bedroom. My husband was able to enjoy sleeping longer while i rearranged our luggage.

i had a hard time navigating the website. i cant even tell you which one i finally settled on.

Location

Poor management. Breakfast items missing every day - even early. Room keys didn’t work 3 times out of 10 days. Had to kick door open because it stuck so bad. They made a mistake on checkout day and I had to prove it.

The location was great. It was close to restaurants and shopping and the Broadmoor Seven Falls.

The staff was not helpful when our TV didn’t work properly. And I was told to check the settings on the tv and make sure the internet was connected, and if it was then he “didn’t know what to tell me”. The bed needs a new mattress, it had a major slope in it and felt like a very large person has been sleeping on one side for the last few years. In the morning we went to shower and there was no hot water. The room door was very loose and you could see light coming in all the way around the door between the door and the frame, the AC didn’t blow cold even though I tried all settings and had it set at 65, we kept waking up in a sweat. When we went downstairs at 8am on a Sunday for breakfast all the tables were dirty, the trash cans were full and the breakfast was very lacking already. Bread but no jelly. Eggs but no bacon or sausage. It seems the person running their “kitchen” isn’t ordering properly because the lady in the kitchen area said they are ALWAYS out of stuff by the weekend every weekend. That’s just poor customer service and planning, technically poor management to not plan properly for weekends when you are busiest.

Location

1. No hot water throughout the stay. 2. Front desk guys were not responding for the concerns. 3. Half of the items were not available for breakfast. 4. Catering people were just saying we are out of those items but it wasn’t checked and refilled at time of breakfast. 5. Floor in the room was not clean.