Holiday Inn Express & Suites Memphis East by IHG

My stay there was absolutely HORRIBLE!! It was people in the hotel playing loud music. One of the elevators didn’t work and it was people just hanging out sitting down there by the 2nd one that did work. I had to move rooms 3 times!!! I suppose to had a none smoking room! And it smelled so bad just like cigarettes, and the the toilet did not flush at all. So they moved me to another one and that room didn’t have a doorknob and the door would not close At all! So they moved me to another room and that was ok for the most part the walls was just a little dirty. The employee was very friendly and super helpful. She tried her best to make my stay comfortable and get me a nice room. But i was over It.

I booked a suite, and the first room was extremely dirty. I asked to be moved into another room and the front desk agent was super nice about it. Got into the second room and it wasn’t much better, but at least there were no stains in the sitting room furniture. The first night I was there someone was breaking in cars in the parking lot and bursting windows. The hotel is nice and rooms are large, just needs to tighten up on cleaning and safety issues.

Book in was great but the room needs urgent upgrades

The lady at the front desk was sweet. Got to my room and it smelled terrible. I noticed the air wasn't working properly and the smoke detector was broken. There was a lamp broken. Rags and towels had stains on them.

When we left our room for the day our door was locked. When we came back the green light on the lock was on and our door was unlocked. Apparently our lock was unlocked all night. Next morning we couldn't lock it. The person at the front desk when we called the night we got home and the one we talked to in the morning both said they will tell the supervisor. If our stuff was gone there would have been a big problem

I first had a room that the tv didn’t work so I asked to be moved. The pictures below show how disgusting the room was after I went in the room the find someone’s clothing on the floor along with all the linen. The guy working that morning at the front desk went upstairs to the room and came back to tell me it was ready I walked in to a room that had not been cleaned at all only the linens had been put back on the bed. It was obvious someone had been staying in the room for a while. The property is run down really bad. The elevator wasn’t working and I had to climb four flights of stairs only to get to a room that I wouldn’t let my dog sleep in. The front desk person told me that I would be charged for one nights stay and when I disagreed he began to act if he couldn’t speak English and if he wasn’t authorized to refund my money (he was just about to refund one night before I said no both nights). I contacted the customer service for Hotels.com and no one could refund me my money even though the property was unsanitary and not fit to service the public. Instead I was told that Monday when the manager comes in (which was a lie) he would have to make the decision on whether or not to refund my money and Hotels.com wouldn’t switch me to a different property in which I’m sure they could do. I had to pay for a stay at another hotel out of my own pocket. This place should’t be listed on no one’s website as to it needs to be torn down!

I appreciated everything about it.

I was very disappointed when my daughter-n-law called and said that the room that she and my grandson were given had a broken door lock with the batteries exposed, no internal lock from the inside, and you couldn't get a good seal that someone had tried to open it. She went down to the manager to possibly get another room, but he wasn't having it. He said it was fine. The manager would not help in resolving this issue. The room was musty smelling. She called me and I spoke with the manager and explained to him with all the crime in Memphis, I wasn't having her stay there. I called Hotels.com and they got my daughter-n-law and grandson out of there and set them up at another hotel.

Hotel is under renovation

Check in was a pain, kept asking for my id while he was holding my passport, I said that was my id, got passed that. Room had a huge stain in the rug tv was broken, worked mostly, but the screen was just white light from the top left corner. The mattress needed to be replaced badly, theres was basically a hole in it. The “conference room” has mold in it. At one point they were letting a homeless person sleep in the lobby. It was a very disappointing stay. Location was convenient. Breakfast was very slack, prepackaged hard boiled eggs and scant sausage and biscuits.