Holiday Inn Express & Suites Memphis East by IHG

Our first room had a red brown fecal looking splat on wall, body fluid stains on floor and couch and TV was broken. We switched rooms that room was no better for the floor and couch thankfully no wall splats, but that TV was missing cord, my spouse had to check the other rooms to find a cord. The gentleman working was polite but not very helpful or limited in the help he could provide and never apologize or offer any compensation. Extremely uncomfortable experience.

Front desk guy very aggressive also banging on door… my previous stays with front desk clerks were great but not with this guy horrible

It was a horrible property. I had to be moved 4 times. The door was broken on one of the rooms. The ottoman looked like it was out an hourly hotel. Meaning that it was heavily soiled . I will not be going back to this property.

Mattress had a dent in it so big I had to put a pillow in it to be flat! Carpet in the hallway was rippled/loose—trip hazard! Elevator inoperable. No housekeeping for 4 days, but would exchange towels. Rust in the bathtub. No eggs 2 of the 4 days. Front door to lobby was not secure. Homeless people in lobby.

Lighting did didnt work.

The workers were very lazy and poorly cleaned the building.

.

There was a level of expectation I arrived at this hotel with. When I pulled up, my expectations diminished, and the curb appeal was adequate. The lobby was loud, with what seemed to be inebriated ladies dancing in the lobby area. Please note this was almost at midnight. Upon entering my room, I felt cold and empty. I entered the room, and it was below my brand image expectations. I took pictures of the omen in front of the bed. I see a place for me to upload them. For this price point of $163, Everything about this experience was below my expectations. I didn't feel safe, and I was afraid to walk barefoot in my room.

Elevators waa broke both of them when i arrived. However one was fixed later that night. Stains on the carpet and couch was so dirty wouldn't sit on it! Needs to be updated badly.

Staff are wonderful.