Holiday Inn Express & Suites Memphis East by IHG

It was room number 512 and my boyfriend didn’t take a picture of the bug or pill

Elevator out of service. Room dont look like pictures. Oder in hallway. Beds sunk in. Ice machine broken.

The weekend male desk managers (middle eastern)did not care about the guests’ comfort or safety. A winter storm earlier in the week kept the parking area an ice rink. One upset guest needed bedding cause they only had sheets on the bed. The manager did not provide them any blankets or offer to switch rooms. The lobby was dark and cold as was the breakfast. Not until I checked out was the lobby warm and clean and with a cheerful female desk person.

The room was filthy and the hallway smelled of drug smoke. Overall property is run down. We did not stay the night the conditions were so poor and unsafe.

Great place to stay. As a single woman, I felt safe and comfortable! Amazing staff!

Elevator and ice machines did not work. Strong weed smell in the hallway. Rooms were cool. Clean bed and bathroom. Slept well. Good hot shower. A lot of movies channels on the tv

I was recently billed with some things that were already out of order when I arrived to the property. Management has no unity amongst the housekeepers and maintenance. They book rooms with broken rails, broken knobs and broken toilets.The breakfast’s sausages are not always done. The boiled eggs are old. The coffee isn’t always fresh or hot. Two foreign brothers works the front desk and they are very rude. They get mad when you can’t comprehend their accent. The system will bill your card twice, it’s very slow. They have laundry listed as an Amenity but it does not work and they don’t know when it will be fixed. The only one elevator works. The hotel reeks of smoke and it’s suppose to be a no smoking facility. The maids and maintenance have both expressed how the toilet and rails in my room were broken and had been broken for a while. The foreign clerk had to reset my remote and the manager still charged me for the tv not coming on which seemed to work just fine until my last day being in the hotel my kid 12 year old minor used a restroom across the hall because my 14 year old was taking a shower. The head manager stood in our face and told my son he broke into a room that was clearly left open as they admittedly do all the time. No damage to the door, we had no key. She never apologized and put us out of even after I offered to pay for the extra room as well.

It was horrible we stayed 4 days and when I asked about getting my room cleaned on the second day I was told everyone was off so I asked if I could change the linens myself the front desk clerk told me he didn’t know where the clean sheets were I was infuriated 😡😡 NEVER EVER AGAIN ‼️

Bed bugs in my room

It was very nasy