Holiday Inn Express & Suites Memphis East by IHG

This hotel was disgusting. Needed cleaning I could not get a refund or discount even after having to change rooms.

Waiting on refund. Nobody there for Check-In.

This hotel was one of the worst ones we have state at!!

I knew going in the hotel was a bit older but the pictures online seemed to indicate it was well cared for and clean. This was not the case. The hotel was very dirty, not just lived in dirty but food ground into carpet dirty, dust/dirt in all the corners, doors that did not close, dents/scrapes and holes in doors and walls. There were 2 smoke detectors in the rooms around us that were beeping. Our room (216) had a dirty tub, the AC unit was in parts and did not work, there was left over stuff form the previous tenants in our room (bed was made), floor was not vacuumed, bathroom not swept or mopped. The only thing we were missing was a chalk outline on the floor from where they moved the body. The elevator did not work, the stairwell had food laying on the ground, there were several lights that were out in the lobby, stairwell and our floor. it smelled like weed and cigarettes. We ended up booking the hotel right next store for 2x the cost and it was worth it. When we went to discuss the issues with the staff, there was a language issue and the manager was "unavailable" to speak with us.

Stains on furniture as soon as you walk in the hotel.. Hotel looks old and dirty.. Elevator broke... hallway smelled like Marijuana 😡 Room bed and wash cloth has hair all over the place.. Bench at the end of bed has 1000 stains on it.. Door broken.. Cable is not HD. This place is disgusting.. I will NEVER stay here again.

If of all the door on our room was damaged and we couldn’t get in our room and had to get new keys 3 times. The bathroom door had no knobs on it so if you closed it you couldn’t get out. There was only 1 elevator working so I had to walk further than I needed to with 1 lung. The ice machine didn’t work on our floor had to go to the 3rd floor. The back door was always blocked so people who smoked could get back in. The toilet seat wasn’t put in so it moved every time.

Room was dirty. Never attempted to clean it. Never checked in. I would like a refund. This girl needs to be shut down. The customer service was horrible. Such a lack of empathy that it was a shame.

The Indian gentlemen checking us in is a Moran!! We made our reservation on line but he couldn't figure out how to check us in.,There's 15 guys on a sports team-the coach was complaining about the rooms being durty,dump..they rented 15 rooms at 4,000

Greeted us nicely

The front door would not close and a smoke alarm beeped constantly because the 9 volt battery needed to be replaced. I told the front desk and nothing happened. Our door on 116 was difficult to open because the door lock was loose. The left side bed light shade was missing causing a bright glare if used. The desk light power outlet wouldn't work. The radio power outlets would not work.