Kakslauttanen Arctic Resort

My fiancé and I just stayed one night in one of the West Village igloos and we couldn’t have been happier. From start to finish everything was absolutely incredible! The ladies in reception were lovely, and extremely helpful and informative. The igloo exceeded all of our expectations. After reading a number of reviews with negatives, I have to say I couldn’t possibly disagree more. It’s enchanting. The workers are friendly. The food was fantastic. The igloo clean and so unique!! It was a once in a lifetime experience that I hope to do again.

What a magical experience.. we love the East village,, it’s quiet and the staff are super friendly and helpful.. from beginning to end we were satisfied with the service, food in the dining area, the bell boy service.. the excursions are in the west side but we love East side more.. we saw the Aurora 3 nights of our 4 nights stay .. and yes their aurora alarm works.. we came here not for the convenience but for the REAL igloo experience and we are glad we did it.. thank you,, our winter vacation was perfect

West village is really a beautiful and extraordinary place. The entire property is wonderful. East village has a different character. It’s also charming but not as grand and open space as the west village. The igloos in the west village are gorgeous. If you want to see the northern lights, it’s highly recommended to stay in an igloo. We also stayed in a chalet but had to come out to check the northern lights. Unfortunately, the northern lights tracker in our room didn’t go off when northern lights appeared but saw it when you look up to the sky in the igloo.

Overpriced, overrated, overcrowded, understaffed. At peak holiday times this property is just too large to be able to keep a good quality of service. Staff is overstretched and exhausted having to deal with unruly and noisy groups. I would not recommend a stay there to solo travellers or couples. The location is nice but transport to the nearby village is limited and expensive (100 euros return for a 15 km ride!). The menu fixe restaurant has only three choices, two of which Indian (why??). Activities are ok but not well explained at booking: we discovered that a two hour “adventure” actually lasts only 30 minutes as the rest of the time includes transport, dressing up with warmer clothes (included in the price) and explanations/ instructions. Cabins are nice and well heated and they have a private sauna. They have a kitchenette but unless you bring your own food they are useless given the cost of reaching the closest supermarket. At 800 dollars a night we were expecting something with better facilities and service. This resort has neither.

The staff was incredible. The stay was overall good, the resort is beautiful, though for the price, I expected more. The food left a lot to be desired.

It was a one time event to stay at the glass igloo, we anticipated the weather to be cold but it was unbearable, everyone had to walk back and forth to their cabins/igloo, if they could have offered any shuttle service, it would have been much better. We could not check till 3:15 pm when there check in time was 2pm. We had to contact them multiple times, finally a different very nice receptionist offered us a different igloo which was an upgrade. We were thankful for the upgrade. After reaching our igloo, there was no thermostat and the igloo was extremely cold. We couldn’t reach the front desk so had to walk back in the extreme cold to get someone to fix the heat. The front desk said they were extremely busy and therefore couldn’t respond to the WhatsApp messages. Finally when we back to the igloo, the maintenance guy had increased the heat. We lost our whole evening due to the factors above. This is nothing to do with the resort but we didn’t have any northern lights sighting, of course that was our own luck! We booked our ride back with the resort management, it was 15 minutes late too! Suggestions for the resort management: 1. Increase front desk staff specifically in busy season 2. Provide a shuttle service ( it won’t cost you too much but make the life much easier for your customers)

Outstanding and memorable stay. Great adventures, northern lights and family fun. Food options were limited, especially for dinner and the service ended at 9pm, which didn’t work when we were out on a husky adventure and missed out. BUT, the husky adventure was AMAZING! Overall, an incredible stay!

Very limited shuttle service in the resort and poor scheduling for the shuttle. For the room price they’re selling, they should provide better service, not an excuse to customer.

A great place to stay plenty of activities very friendly staff clean accommodations and also very accommodating. Wonderful wonderful wonderful waiter at the restaurant and the food was very good. Breakfast and dinner included. Can’t go wrong.

I thoroughly enjoyed the keto glass cabin with it's own sauna inside. It was clean with towels and slippers waiting. The trails were clear and easily walkable, day or night. Food was good and the wait staff were very friendly. My missing luggage was delivered right to my room as soon as it arrived. I'd stay here again