Hotel Haus am See Self Check-in

The lake view and surroundings were great.., thank you joust for storing our luggage

I stayed at this hotel recently and had a generally positive experience. The location is excellent — just a short walk to the boat that takes you to Hallstatt, which was incredibly convenient. The views from the property are stunning and definitely a highlight of the stay. Walking to the train station took about 7 mins. The room, however, was quite small, especially considering the price I paid. It felt a bit cramped and may not be ideal for those looking for more space or comfort. That said, the owner, Franz-Joseph, was very friendly and welcoming, which added a nice personal touch to the visit. Overall, it's a great spot if you're prioritizing location and scenery.

Everything was fine except the guy at the front had an attitude. He clearly doesn’t like to be there or maybe had a bad day. Just not a good vibe from him. Otherwise everything was good.

Americans BEWARE!This host was awful. He has a huge disdain if your from America. No regard for service. Rude reply to a question my husband presented on the first day. We requested additional pillows and none were provided after he ackknowledged our request. The pillows are utter garbage. We failed to place a request for breakfast and unbeknownst to one person in our party she was thrown out of the breakfast area after pouring a cup of coffee. Upon checkout, he charged her for breakfast. Also at checkout, the host charged $18 per day versus the $12 per day in his welcome email sent the day of arrival. The worst customer service we have EVER encountered in our many travels. The room was the bear minimum.

I like the spot of the hotel, the staffs are very friendly and help the tourisf ease the transport. Its a great place to find your inner peace and self

Hotel was very convenient to train, bus and ferry ststions. Room cleaned daily. Mountain view is magical.

Some updates would be great, but clean, good location with breakfast.

The self check in process was easy and smooth. Highly recommend balcony with lake view! Breakfast was ok - wish there were more options, seemed more scarce compared to other buffets we’ve visited. Only complaint was it was noisy above us, early in the morning … it sounded like someone was moving furniture or something. Would stay here again however, fair price compared to Hallstatt.

Stunning view of lake just 50 from balcony with magnificent mountains enveloping Hallstatt See.

There is much to recommend this property. The price is good, the location is right on the lake, and there is a ferry that can take you to Hallstatt, which is lovely. It was extraordinarily clean, self check-in was easy, the gentleman at the desk in the morning was friendly and helpful. However, I had a soft mattress and cheap, lumpy pillow, which would keep me from staying there again until they upgrade.