Hotel Haus am See Self Check-in

So clean, easy to take the bus to Hallstatt.

I am a solo traveler from America and this place was absolutely wonderful! Very clear communication during check-in and check-out. My room was very clean and had the most beautiful view with a porch! Hotel is in a very convenient location. Es gibt ein Boot, das die ganze Tag nach/von Hallstatt ge shuttlet, und das Hotel befindet sich direkt am Dock. Yummy and filling continental breakfast. Truly, could not have asked for a better experience! Thank you to the staff for making it such a pleasant stay.

Upon arrival, we did not have our self check-in information and the Gentleman at the front desk was at first reluctant to help us.

Basic property but more than adequate for the price. Beautiful location.

It was good and near to bus station

Quiet and comforting, nice view from the room, clean room

The hotel did not email me the checkin code before we arrived. He refused to give me the code by the phone. I had to call Hotels.com to force him to email me the code. The room is tiny and very dirty, super uncomfortable. I wrote my experience in check-in review of hotels.com. The next morning, they were super mad vaout my review. They cheated me to go back the room with them and were trying to beat me up. I rashed to the balcony and yelled for help. They cheated us to give them our passports and refuse to give us back. I told my husband to run outside and call police. By the end they gave us back the passports. Do not ever go to this place. They take your money and do not want you to stay. They are dangerouse people. You put yourself in trouble and in danger if you book with them.

the lake view was amazing, the hotel not so much

The staff was unnecessarily aggressive when being asked for basic things such as towels and pillows. Furthermore, they charged us for towels and pillows (5EUR each), which wasn't part of the description beforehand. Generally speaking, the description did not fit the service that was offered. The office desk was closed when we arrived at 18:00, even though it should close at 19:00. The walls and doors are thin and barely soundproof. The staff was vacuuming at 7:30 in the morning right in front of our door. The curtains are thin and do not block sunlight at all. The food was OK and the lakeside view was splendid.

It was easy to do self check-in and clean with great view. It was the best chimoice. However there was no one for reception so we cannot ask simple cattle and hot water. Also there was parking fee which seems like normal for this area.