Cala di Volpe, a Luxury Collection Hotel, Costa Smeralda

Everything about the hotel was great- the service, the suite, the overall experience. But the bed back design is honestly baffling. I hit my head on it every single day. A clear miss on functionality. And no common sense. If no one has ever brought this up yet, this needed to be said.

Beautiful resort in a great location, amazing view, many restaurants to choose from, and many more amenities . The decor is a bit outdated . Highly recommend it !

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Paradise

Staying in Hotel Cala di Volpe is always an absolute pleasure; it is quite simply one of the most unique and iconic hotels in the world ! Firstly the setting is on a magical a bay with the most beautiful views and we were especially appreciative to have been given a sea view junior suite with a balcony to take them in from. We ate at the Barbecue by the pool, Le Grand and Matsuhisa Japanese and each one of the restaurants was delicious with the buffet lunch and breakfast having such an amazing selection. But it is the staff that ultimately make a hotel and the staff at the Cala di Volpe are some of the best trained and professional in the world. They combined that with a warmth and friendliness which is always a winning combination. Particularly of note; Annalisa who with her concierge team went out of her way to help us plan various aspects of our trip to perfection, Luca Idini in reservations for his help and kindness with our reservation, Eleonora in guest relations for the many small touches such as the gift of the beautiful Cala fox teddy bear (as photographed) to take home, Andrea the head bar man for his delicious cocktails on the terrace and Franco Mulas the GM who was around the hotel every day with his humour and charm. You can always tell how well a hotel does things by the number of returning guests and it w nice to see so many familiar faces again from my previous stays  I cannot wait to be back next year...

For a Marriott property, we found the employees to be extremely rude. Don’t bother wasting your time if even to have lunch or dinner on this property.

I have been going to Porto Cervo every year for the past five years. I have stayed at Pitrizza Hotel, Romazzino Hotel, and Cala di Volpe. We stayed at Cala di Volpe three times. The food, service, and staff of the hotel are very good. You reach the beach by boat service, which is a bit of a handicap. There is no option to dine at the beach, which is a downside, but the sea is wonderful. With its design and colors, it is one of the iconic hotels of Porto Cervo.

We came to Cala di Volpe Hotel just to have a drink and enjoy the view. No one told us there was a minimum spend or anything like that. We each had one drink, and then they brought us a bill for €760. Total scam. When we asked about it, the staff were arrogant, rude, and completely unhelpful. They acted like it was normal and didn’t care at all. He said leave a bad review we don't care, but pay the bill, and left. This place might look fancy, but the way they treat people is awful. Avoid it unless you want to be ripped off.

Tourist scam. Manager was rude and aggressive. We stopped in for a quick drink before dinner, just 2 drinks each, no food. The waiter told us it was a 50 euro minimum per person, which we agreed to. Then the bill came: 600 euros for 5 people. When we questioned it, the manager came over and was a complete a-hole. dismissive, rude, and totally uninterested in resolving anything. He just kept saying “it’s on the menu” and walked away. No apology. No explanation. Just attitude. Had we been told it was 120 euro minimum per person, we either would’ve made this our full dinner or never sat down to begin with. This was blatant bait-and-switch. Nothing about this place is honest. They prey on tourists and act smug when you push back. We’ll be disputing the charge with Amex and reporting this place everywhere. Do not go here. You’ll get ripped off and disrespected.

I honestly don't understand the pricing wisdom of the geniuses that run this hotel. They charge a fortune for the room which, to be fair, if you don't like it, don't book! However, once you get over the exorbitant room rate, don't charge €15 for a tiny Cola Zero or €18 for a double espresso. That is simply slapping the consumer in the face. I honestly would rather you charge a higher room rate and have all these minor amenities included. It would leave a much better feel for guests. Given how popular your hotel is, once you book in advance the pricing sting is taken out of the stay far in advance and expectations are high. But, then it is stupid prices for soft drinks, coffee, Padel and water sports. It all leaves a bad taste. A child can't have a soft drink anywhere in the property less than €15. Do you really need that F&B margin to survive? Price it into the room!!! I fully understand paying for alcohol. I'd gladly pay the extra cost for cocktails in your fantastic bar. That is a pure option and not all are alcohol drinkers. Your business psychologists are clearly caught between luxury European and American pay-for-every extra (as it is Marriott). I guarantee you that 90% of your negative reviews would go away by a room rate that includes (at a minimum) soft drinks and coffee. Same goes for tennis, water sports and Padel. Don't advertise great facilities if they are not included. For all your seemingly sophistication, you are missing some basic consumer fundamentals. Also, a tip on checkout for the hotel staff? Seriously? What a joke! Offer it to your wait staff or lunch bills. Why to the overall organisation? Back to business school....