JW Marriott Hotel Mexico City Polanco

The staff in this hotel was wonderful. The hotel itself fine, but did not feel like a 5 star hotel. I expect a high level of detail, luxury and style in a 5 star hotel which this hotel did not possess. For example, there was no bathrobe, minimal lighting in the bathroom, no business office lounge and a fairly average room. The pricing seems exceptionally high for what we received here. I would still give the hotel 4 stars for the staff, location, cleanliness and Corsi Restaurant.

Very friendly staff. Rooms are clean and fairly modern. Excellent gym. The location is top notch, right on the park. Great views.

It was very expensive. The value is tough to justify especially with so many other choices close by. The pool is not great. Gets very little sun all the good seats are taken up quickly and there are only a few. This place is sort of the opposite of cool. It's like being in a Marriott in the US, filled with Americans. You will not get an authentic Mexican experience here.

What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist

Safe and convenient. Felt comfortable coming and going. Near popular neighborhoods, attractions, and restaurants.

This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.

JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly. I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.

I went on vacation with my mother to Mexico and I stayed at the JW Polanco hotel. It was very nice and I had my first massage at the spa. It was great. The therapist, Paulina, was very nice and pleasant. A very nice, very relaxing massage. I loved it. I recommend it to everyone who goes to the space.

We just returned home from an amazing trip to Mexico, focusing most of our time on Mexico City. We usually traveled to the popular coastal resorts and thought it might be time for us to learn more about the "real"Mexico. We are pleased to report that Mexico City did not disappoint, and neither did the JW Marriott. Our trip was perfect from the very beginning. Since we had never been to Ciudad de Mexico, one of the largest cities in the world, we had no idea what to expect at the airport. Rather than hunting around for an Uber location, we contacted the Marriott and scheduled a private driver to pick us up. Edson was our driver and he was extremely polite and accommodating. A perfect way to start our trip. Our room was what you would expect from a JW Marriott; clean, well maintained, bottled water always available, nice views and super comfortable beds. Plus the location was perfect for Uber pickups as we spent a lot of time exploring the sights and food of Mexico City. One of our favorite day trips was a visit to the ancient of Teotihuacan, home to Mexico's incredible pyramids. Again, we booked a private guide and driver through the hotel and were not disappointed. Our guide, Alberto Gonzalez, did a phenomenal job of making sure we maximized our time at the pyramids while providing much education about the history of the area. We must also commend the bar area in this hotel. Very comfortable with some great local talent playing in the evenings. Polanco was a welcoming and safe area to stay so walking around, even in the early evenings was no worry. All in all, the JW Marriott provided a perfect all-around experience for our first time adventure to Mexico City.

Staff, Location, amenities were fabulous

Rooms were nice, pool was enjoyable. Good location. Could not get into room at check in time and had to haggle with staff about it instead of them offering something to accommodate. Room service food was pretty bad and elevators kept breaking down, but overall we liked our stay and would likely stay there again.