Delta Hotels Cheshunt

Disappointing. On the plus side, comfy and clean bed linen, very good breakfast. Staff at Breakfast were very good. Warm room. However room could do with a decent clean, especially the bathroom and room carpet. Toilet roll holder broken. Settee soiled. The bar closed a 10.00...

This was a great help to me. I arrived late and they were over booked. They got me a great room and the service from both Mrs Phanh on reception and Mr Amin (manager) was truly wonderful. I cannot recommend this hotel enough. I am a Platinum Elite with Marriott and both of them made sure I won't be joining any other chain any time soon. Thank you :)

My husband and I stayed here and couldn’t have been better looked after. The room was beautiful, spacious and very clean. We thoroughly enjoyed the food in the restaurant and were served by Divine (hope that’s the correct spelling!) who looked after us as if we were royalty. The only negative for me was the tv in the lounge was so loud it took over the restaurant area as well some times. Would we stay again? In a heartbeat!

Writing within 10 minutes of arrival Was there a friendly welcome? No Was there any acknowledgment that I am a regular Marriott user? No Was there an explanation about meals or offer to book a table? No Was there helpful advice about registering for parking? No There was almost no advice on where my room was and only offered when I asked. But on the upside, did I get a room key? Yes I don’t blame the individual, as if there is no training, coaching and leadership why would she strive for anything other than a handing over of the key. Room looks pleasant and well placed for my work. There is a gym, which on a dark wet night is another plus.

Great breakfast

Shocked that I had to pay £6 for parking overnight

Had lots of problems with the room cleanliness raised it with two managers 4 members of the team and still not sorted after 3 nights. Not putting details on here as it was partially resolved and the managers aware.

Overall a decent stay. The entrance & part of the hotel is nice & contemporary. But the stairs, our corridor & our rooms were in desperate need of an upgrade. Very run down & outdated. The gym was very basic also.

The standards of this hotel are way below any Marriott I've ever stayed in. The carpets haven't been changed since 1998. Decor is old and shabby. The whole place smells of weed or damp depending on where you are. The staff are clearly floundering through lack of guidance. I was told by atleast 8 staff members their GM had been fired. They overcharged me on checkout and it took a whole day of messages back and forth to recoup my money even though I mentioned this at the desk. The guy on reception said he had no authorisation to refund and no duty manager was present. I witnessed a first aid incident where a child and her mother were not given assistance. My breakfast inclusive was disputed at the restaurant and after sorting it I was approached by another member of staff while I was serving my breakfast to clarify again. My bill was shown to one of my guests whom I was paying for as a treat when she handed in her key. The guys on the night shift were all stood out the front smoking and laughing at the taxis who were getting flashed by the anpr cameras and would inevitably be fined. Room service trays littered the hallways and weren't cleared for atleast 5 hours. The public area flooring was wet mopped right before breakfast so all guests had to walk across it to get to the restaurant. The buffet had no scrambled eggs and while I requested some, none arrived in the half an hour I was in there. My room had no hairdryer. There was no decaf tea or coffee on the tray. I had no soap bar or hand cream and had to go and ask housekeeping. The room I was allocated was ground floor outward facing, despite being a lone female in the room. I had to insist this be changed instead of just asking. My occupancy was listed at 3 people sharing despite messaging 5x to change this. I was assured in advance that while my two separate night bookings were made at different times, I would not have to change rooms, i had to wait ages while the desk staff tried to change this at check in. A guy outside the front told me that he was housed here by social housing 58 weeks ago. I understand there are quite a few others who are too.....I could go on and on..This hotel is a disaster and some of the staff thought this was funny and even joked that they call the place faulty towers. They are actually having a faulty towers themed Christmas party to celebrate their combined incompetence! I am livid that the prices are so high for such terrible accommodations.

In nice and quiet area. Room was a lot older than pics suggested and not cleaned during stay due to staffing issues.