Best Western Richland Inn Mansfield

We arrived after 15 hour drive. I booked a double queen over the phone. We checked in drove our car around and carried all our luggage to 111 which was 1 double bed. I called and went back to desk got keys to 203, carried luggage up, room had a large pice of splintered wood on the floor, upon investigation, broken bed. Called to the front desk, she brought up another room key, I showed her broken bed and used towels and pillows in the room. Went to 221 with all our luggage, door would not open all the way, room was occupied. Walked back down stairs ( no elevator). This time she came upstairs with us, inspected the room and we finally got to relax, it was 1:45 am and we got to the hotel at 12:55. The woman at the front desk said 221 should not have been occupied, she didn't know why the towels were used in 203 or how the bed was broken. She did her best, but the hotel was not a pleasant experience. Also, we had to plug in the fridge and move the cabinet to do so in order to unpack our cooler. One incident we would have laughed off but this hotel is a disaster and the most expensive of our Best Western stays from RI to CO. When we checked out no manager was there, so I asked for him to call me. He did not.

Everything

Nothing

Great location. Good breakfast selection

Nothing

Room was not clean and spider infested. Lights in the room were on a timer. Key card did not work. Back door would not open. No automatic doors to the lobby. Parking lot littered with potholes. Someone got trapped in the laundry room and couldn't get out

Lightning in hallways. Dim and made the place look dated. New lighting would do wonders in my opinion

Very clean Awesome breakfast

The desk staff were especially nice , friendly and kind.