Country Hearth Inn & Suites - Kenton

Ice machine broken, pool broken, some doors broken. Should close soon.

Closest to my job location

The pictures in the site do not match the hotel it was run down, only thing available for breakfast was cold cereal or bread. I also found cockroaches in my room and they charge additional $20-30 on top of what you reserved the room for.

No maintenance or upkeep has been done on this property in years but it is sadly the best option in town. Staff are kind and friendly.

Staff was courteous & as helpful as possible with many of my issues maintenance related. I reserved rooms at this property for the indoor pool which apparently has been out of service for quite some time due to a pump issue so, not great from start. I honestly did not want to stay with that discovery when checking in but, it would have been a late cancel so I would have been charged regardless. Rooms were quite smaller than pictures indicated and not cleaned well. Dust throughout carpet corners and found body spray on floor from previous guest. It was next to impossible to get into our room with keycard. Had to ask for new keys half dozen times and still took 5 minutes to get lock to engage 75% of the time, beyond annoying. The outer doors of the building required the keycard also but some supposed issue caused those to not work either meaning everytime went outside, had to walk around to front door then back down to rooms each time. Paying nearly $400 for 2 rooms/2 nights, roughly a third my monthly morgage, I expect more. I have to switch rooms to have a quarter of what any customer should get without question. Like i said, I did NOT want to check in but, who can afford to be charged for late cancel AND getting the rooms they still need? I would prefer a refund for my complete stay but, at minimum, I will NEVER stay at this property again. It was dirty, unkempt, falling apart, falsely advertised (amenities/rooms/pictures). Worst I've seen on Hotels.com to date. DISAPPOINTED

It was a place to sleep for the night.

The amenities were lack luster. No phone to call front desk, no hairdryer, one small trash can. Also the ice machine was not working so they gave us baggies with ice. There were no blankets on the bed other than the top cover. The whole place in general could use a good refurbishing.

Room was filthy and smelled. Air conditioning didn’t work and the refrigerator was barely cold. There was no silverware or bowls or milk for breakfast. Every time I went to the front desk, there was no one there. On the second night, I discovered that they were fleas in the carpet. Do not recommend.

I didn't go for the breakfast so I can't comment. I was traveling to an event a short distance from the motel.

The key cards didn't work well and need to be improved. The repairs in the swimming pool room need to be completed.

The only positive is that the staff is very friendly!!! First thing we encountered was the pool being closed for repairs; apparently they have been dealing with an issue since December. Then the security doors don’t get pulled shut because you can’t open some of them back up with your key. When we got to the room, the mini refrigerator was broken and unplugged and we were needing to use the freezer. We used the freezer of a travel mate’s room, but then they found a bed bug on their pillow and left! We checked our room and did not come across any, but was paranoid the rest of the night! The ice maker does not work. The staff has a countertop ice maker and has bags of ice for guests that need it. The vent fan in our bathroom did not work. The place reeked of pot. They did have a nice continental breakfast laid out, but we chose not to have any. I’m really not sure how this hotel has earned a 7 on hotels.com. The owner definitely has some work to do!

Filthy, huge stains on rug, pool not working, air conditioner was banging. Do not stay here.