Quality Inn - Storm Lake

Friendly staff

The staff I met were very nice.

We were in town for a special event and booked the room the day before arriving at double the price. the day we arrived there were rooms available on Expedia for half what we paid. the pool is closed, drained and used as a storage room. the toilet in our room (204) refilled ever hour, the tank has a leak. when the refrigerator kicked in, it sounded like a plane taking off. staff was friendly & room was clean. Just so overpriced, taking advantage of guest to their town.

Upon arrival there was a knife in a tree outside, broken glass in parking lot, and the key card and room provided was already occupied. Had to switch rooms, and a few days in, another person was given my room and tried to enter as I slept. Housekeeping came in 1 time within a week stay, had to ask for trash bags and towels near daily and certain staff was very rude (some were great!) The pool was permanently closed and so was the workout facility. Witnessed 3 mice in my room and hallway, and had to purchase my own cleaning supplies for shower prior to use. The toilet and shower drain were clogged upon check-in and had to be fixed several times during my stay. Overall, not great service and one of the least cleanly properties I have ever seen. There also is no elevator, rooms smelled like mildew, and the hallways always smelled of Marijuana. Definitely would not stay there again.

The property is definitely dated. A notice was posted saying the pool was closed and did not indicate any plan to be open in the future. The deadbolt did not work in our room which led us to believe not much attention is given to maintenance and upkeep.

overall it was good but the bathroom was not as clean as i will like it. The pool was out of service with I new before hand so it was ok. the service was good and the rest of the room was really clean.

Excellent customer service

I could tell this property was older, as the rooms and hallways looked somewhat worn, not overly so, but worn. My only dissatisfaction with my room was with the cooling system beneath the window. It repeatedly clicked on and off again in short cycles. This was because when the drapes were closed, they caught the air flowing from the cooling unit, making it cycle on and off. This made for a pitiful sleep. We could not keep the drapes open because of a bright light in the motel parking area. I believe a different configuration needs to be made for placement of the drapes. Hope this info helps.

Not many options in Storm Lake but to be honest the only plus the hotel had was it was close to everything. The stuff was nice and helpful and the free breakfast is good other than that there’s not much there.

The female front desk person was rude and dismissive. We explained that our air conditioner was broken, and our room temp was a balmy 93 degrees. We asked if we could switch to a different room, and her response was simply "No." And that was the end of discussion. The following morning, after a restless night, we asked the same lady if we could just check out early. Her expressionless response was again, "No." We left anyway, but still paid for the room. The property itself wasn't posh or exciting, nor was it a total nightmare. I will say, the hot breakfast was actually luke warm, but edible. The TV that sat on the stand at the foot of the bed was about 24 inches, diagonally. The stand and the TV were approximately a foot shorter than the bed, so even if we wanted to watch TV, we wouldn't be able to see the TV.