Extended Stay America Suites - Indianapolis - West 86th St

It was close to the surgery center

It was very outdated. The pictures on the website upsold what the rooms really looked like. Smell of weed when you walk into the office.

The cost of the stay was good. the kitchen was kinda dingy and not stocked. Had to ask for pots/pans, silverware, etc, which they had very little of. The cupboards were dirty and banged up. Needed a good paint job. Lobby coffee was often empty.

Big room

The service was very deplorable. The person who helped me in the lobby has no ethics and is very uneducated to work in customer service. The rooms were very old for the high price.

Clean rooms, lobby, and hallways

Some of the desk staff were rude and unfriendly

Room was clean but in need of a little repair. Staff was friendly, though busy, so check in was a little slow.

Minutes after making my reservation I was called and told there was not room for me so I booked a stay somewhere else. This was three weeks ago and I have STILL not received my refund and the property refuses to return any contact.

Minutes after making my reservation I was called and told there was not room for me so I booked a stay somewhere else. This was three weeks ago and I have STILL not received my refund and the property refuses to return any contact.

First online it said there was a pool. Then it said free continental breakfast.aA whole grain bar is all. When i've stayed at places they have have had scrambled eggs, sausages, bacon, biscuit and gravy and more food. Also to ask for linens the first night was a challenge. Tiles in the bathroom were coming up. I don't recommend.