Extended Stay America Suites - Indianapolis - West 86th St

Nothing much

There was a cockroaches in the kitchen. The front desk clerk had to redo our cards twice before it worked.

From check in with Gena to check out with Tanya very courteous as well as Pam. Friendly conversation with the young man on the night shift.Thanks to all.

It was clean.

Hallways smell like animals animal floors should be separated from non animal owners.

From check-in (Shantell) to check-out (Gena Corey) all made the stay welcoming, including the other staff young lady who name at the moment slip my mind. Thank you all.

My thanks to the entire staff Shantell, Gena, Cory and the other young lady (whose name at the moment has slipped my mind) with their welcoming warmth.

To old

Adequate is the word I would use to describe this location. We needed three beds and a refrigerator. We had that. But the place was way out of date which other reviews will tell you as well. Our original hanging microwave was broken. So they just slapped another one on the counter and that microwave was even old. The bathroom door couldn’t shut because it was a pocket door hanging at an angle. We had to be strategic when showering. Very visible black mold around sink and tub. Both tub and vanity were painted over at some point in the past but were now beginning to chip. Down the hall was a dog that barked every time someone walked by until well past ten o’clock. The coach bed was worn and not clean. This location is very clearly used as long term housing for many which was fine but don’t be surprised when people walk around and talk like they live there because they do. Heard staff cussing a lot. It wasn’t the worst ever we’ve stayed at but close. Coffee was great. That was the one good thing but it wasn’t always full.