Studio 6 Extended Stay Fishkill Route 9 NY

Bed was comfortable. Plenty of parking.

Staff professionalism--I arrived later than planned and the counter staff was about to leave and told me "I almost missed being able to check in," as there is no one on duty overnight. This was the case every night. Then, one of my rooms was not what I had booked. I was able to switch the next day, but when I was ready to do so the counter staff had changed and the one on duty had no idea what I was talking about. It took a bit to figure it out. All the notes and such were being made with paper and pencil. My fourth night, I had no bathroom tissue, so I asked for some and was told "we're out." Someone found some but I was only allowed one and was told "we'd have to see how many other people needed it." Overall, what I experienced was a lack of appropriate customer service. Customers don't want to hear that a change in ownership means they can't expect courteous, helpful, positive interactions with staff. The staff comments were mostly about how bad the new ownership is. And...we're out of toilet paper? There is a Wal Mart very nearby, but I didn't feel it was my responsibility to provide my own TP. I also overheard the man I assume was the manager swearing in the hallway one morning and another time having a conversation with a guest who had been there since May 1, had a huge bill, and needed to get out because the room was re-booked. He had this conversation in the lobby on the phone with a guest, and that, again, is not what a guest wants--or needs--to hear. Also, the AC didn't work well.

Nothing

Everything

The room was clean.

They did not have basic supplies I feel a place should have ,like toilet paper. We had a 9 day stay and bought our own. They had cleaning listed as included and that never happened. Most of the people seemed to be people staying more permanently. Was listed as smoke free and would smell it on halls and people smoking at the entrances constantly.

I’m glad I didn’t stayed for the night

I was not even able to stay at the property as they didn’t have any rooms available despite charging my card days in advance to the reservation. The lobby smelled like a mix of beer, cigarettes and spoiled food. From the entrance the hotel looked dirty and unappealing. The staff was not helpful, and seemed they don’t even care to provide any level of service. They even mentioned they had over 30 reservations they couldn’t honor for the day and that they wouldn’t do anything to help

Was absolutely dreadful

It was all dreadful, staff, room, facilities.