Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

The young man at front counter that checked me in was professional and polite

My room had a bad odor,which I was able to get rid of with a candle. The walls had chipped off paint in some areas and tub/shower was damaged. The tub was overall just rough,can’t explain it. The tub looked to have mold stains that weren’t cleaned or either couldn’t be cleaned so I brought some bleach to do my own cleaning.

Hotel entrance reeked of dog odor in carpet, first room had no cable and no channels. Second room in second floor had cracks in ceiling, kitchen floor with deep indentation, bathroom sink with metal peeled off, burned area on Bath- room counter, hole and paint off wall next to light socket in bathroom, bathroom door with areas of paint off of it, screen broken and hanging off one of windows to room, downstairs in family room roach was killed in living area. Family and myself had to empty own trash from both rooms ourselves and take outside to dumpster. Requested towels and wash clothes to last over the three nights when checking in, one towel had orange stains,and got them the next day. Stayed there 5/20-5/23/26 and was charged $349 and $353 when advertised for $63-69/night. Breakfast consist of a small muffin and crunchy cereal bar and hot water for oatmeal or tea and coffee. No fruit. Children over our heads running ramped at night. Police at hotel in 5/20 and 5/21 for behavioral problems of a 9 year old occupant. (3 cars) Worse stay I have ever had. Management needs to make improvements and offer a refund minus what was advertised. Google Maps had noted restrictions on placing reviews on this hotel.

Nothing.

Smoke detectors were disabled and thrown in closet. Bathroom door had a large hole from the door handle been cut out. Windows were left open and had no screens. Entry door missing striker plate exposing bent door frame that would snag and making entering and exiting a challenge. They advertise breakfast which only consist of granola bars and coffee. Also, fire alarm kept going off all night. Bathroom ceiling covered in black mold.

Disgusting. Nothing was clean, smelt terrible, even in the hallways. We didn’t even stay, we went to a different hotel.

Great staff tried to make it comfortable

Location and how some felt they owned the place

The location of the hotel was the only thing that was perfect for me.

Upon entering the building it was extremely dirty and had a horrible odor. Upon getting up to the room the floors were sticking, the sheets had stains on them. The front desk staff just brushed it off when I told them how dirty it was.