Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

The staff were helpful and friendly. The room looked clean upon initial entry, but all of our socks and feet turned black, which suggests to me the floor wasn't cleaned well at all. The faucet in the shower kept dripping, and everything in the room seemed old and falling apart.

There were quite a few weird smells that were unpleasant. The beds were not great, a bit uncomfortable. The pool is filled in and the website hasnt been updated. The laundry is ok, there was something in one of the dryers that left residue on my clothes. The staff was nice and it was in a decent area.

The only thing I did not like was the bathtub was not clean!

Worse experience ever. Front desk lady that greeted me was nice after that was terrible. Toilet was broken, wouldn't flush. Mind you have a famiky of 5. Had a critter in the shower with us in the morning. Top of toilet was broken. Tried to upload pictures to show the disgusted of the room and it won't let me. Never been some where this bad ever. Fronr desk lady in morning not helpful at all. Front desk lady was worried I was going to complaining about a spot outside my room. Well I tell you what that spot is nothing compared to the disaster of my room. I felt so bad for my grandchildren having to sleep there. Very sad situation i will never put them in that situation again. Front desk lady no help and not even and offer of discount or help.

Close to facility we played at

Small parking lot

Location to facility and close restaurants

Small parking lot

There was only cokd muffins for breakfast and hairdryer was smoking when i turned it on.

Room 308 The fold out bed mattress look like it was from the 80 it was stained so badly and had dirt on the mattress. The rubber molding on the walls I. My room was coming off. Which could simply be fixed by glueing it. The only reason why we could not get a different hotel was because we were constantly in and out due to my son had prom that night. If you called the front desk we were charged $1.00 pre call.The living room tv was a small square and could not get it working right would not zoom out. The lady that was working that night was wound full she was very professional and pleasant to work with. I would like at least half of my money back.

Rooms were filthy, run down, and dated. Had to be moved to another room because first was so nasty and the AC didn't work. Crusty gunk on the curtains they used as closet doors. Brown smear on the walls and dirt and hair on the night stand. New room was marginally better. Management was away from desk for half an hour, both at check in and when I was getting into my room. Bad experience at every level. Acoid if possible.

It was an unsanitary place with blood and urine stains on their sheets and pullout bed. My kids definitely were freaked out!!!