Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

The staff was very nice but the facility was very dirty. We had to buy cleaning products and clean and treat mold in the shower. I would normally just leave and find somewhere else but all the hotels were booked. If you are allowing independent ownership thats great, with that, your name is on the hotel there may need to be a standard of cleanliness that should be monitored. Again, the young man at the front desk was amazing.

There was absolutely no breakfast whatsoever when it said that there was breakfast there was granola bars and hot water f****** terrible always stairwells a mess

The place is very outdated and dirty. Norhing looked sanitary or clean.

Looks ghetto on the outsdie , inside not to bad . But was at check in and there was a bunch people standing around all talking at the check in cussing and carrying on. Beds had stains on sheets and beds, said there was free breakfast i go down that morning and theres nothing there..only one cleaning lady so you cant ever find the lady at desk.

It was a nice neighborhood

The staff, although very nice and accommodating, was never at the front desk. Had to wait 5-10 minutes for her to show up. Check-in was at 3, but when we arrived at 6 pm, our room still wasn't ready. We chose a room that fits 6 people, but the pull out is only twin size. Unless you have 2 small children, there's no way that room can hold 6 people. Sofa beds aren't comfortable to begin with, but this was caved in in the middle. The mattress had nasty stains on it. The sink in the kitchenette was backed up. There's no room for toiletries in the bathroom, not to mention it was filthy in there. The sink is coming off the wall. They shouldn't boast about an included breakfast because it's only hot drinks and granola bars. The hallways were littered with wrappers and garbage. Overall, the whole place was trashy and didn't meet our expectations. Not being able to accommodate 6 people in a room and not having a real breakfast is misleading. Those were 2 of my criteria and part of why we chose this hotel.

There was a rowdy customer talking about fighting with the owner. We had no shampoo/conditioner or bath soap in our room. I had to call the front desk I thought that we didn’t have hot water in the shower, but it turned out that the water handle was installed backwards.

Staff was great, unfortunately the room and hotel in general was dirty. Not swept. Constantly smelled of smoke even though it was smoke free. Side door to get in never worked with our key. Found someone’s sock behind a dresser in our room. Crumbs on and in couch and pull out bed. Shower was dirty. The fire alarm went off at 8 in the morning so I woke my son up and rushed him down the stairs just to find out it was a false alarm. They advertise breakfast, but it is only packaged muffins, granola bars and packaged oatmeal along with coffee. Wouldn’t recommend and definitely will not be back.

Check in was a breeze and the staff was friendly. Didnt seem like the best area of town and room was NOT clean. I was only there for a night, thank god, and definitely would not return.

Very understanding

I didn’t get my refund nor was I able to stay my full trip