Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

Overall awesome!

The hall ways smelled horrible. The rooms were dirty. And I my card stopped working so I went to the front desk and the guy working was sleeping in the back with his tv up so loud he couldn’t hear me yelling for him. I called the front desk to wake him from my phone and it went unanswered. Finally my bf has to go into the office and wake him and he had a very bad attitude pushing my bf. Then the key card still didn’t work so I had to go back down and he wouldn’t come to the desk instead he asked what I wanted from the back room. When I told him it was still not working he said well don’t put it near your phone. I informed him I didn’t. He had a bad attitude and shouldn’t be working there. He didn’t even answer the phone.

Room smelled like cigarette smoke, even though the entire property was listed as non-smoking.

My stay here was okay, probably better than I expected when I arrived on the premises. The staff are excellent - very friendly and doing the best that they can. The room was outdated but pretty clean. The furnishings are old and part of my shower broke on my last day there (and the staff were very accommodating and allowed me to shower in another room). Had I looked a little harder, I could have found a more modern hotel at the same price. If you are going cheap because you basically only need a place to sleep and shower, then this is doable, but I'd take the time to find something more comfortable and updated and even pay a little more.

I have stayed at other extended stays and then theres THIS one! HEATHER specifically is an absolute GOD send from heaven itself 🙏. She will accommodate you, Make sure your stay is one of a kind, and provides the best customer service only a veteran like herself could know how. Im not just blowing smoke here, I have been treated so badly by other people, but she makes up for all of it with her genuinely kind personality. The hotel is kept very nice, things get fixed immediately and I feel safe here too. Thank you Heather if you get the chance to read this, youre an amazing human and Im so happy I got the opportunity to meet you. Your kindness does not go unnoticed and you deserve a huge raise and vacation! ❤️❤️

Little.spaciois

By far the worst hotel ive ever stayed at. It was disgusting the shower was covered in black liquid when we arrived and there were blunt roaches littered throughout the room. The workers seemed like crackheads and cared more for their ciggarettes than assissting customers. -10/10 experience

The place needs a major upgrade. If we didn’t get in so late we wouldn’t have stayed

Very dirty property with awful smell and very outdated amenities. I stayed one night and checked out and went to another hotel down the road. VERY DISAPPOINTED!