Super 8 by Wyndham San Antonio at I-10

Bed bugs was my issue reported it the manager with a picture of the bed bug and his response was “oh I’m sorry”

This place was terrible, I could even stay for a minute, I have booked non-smoking room through Hotels.com, then I got the room and it has very bad smell, and the trash cans were full, it seems it was used before we get it, the room was in a terrible condition. Then I went back to talk to the front desk agent, he told me this is the only room he has, and I can tell the place was empty there were 4 or 5 cars only in the parking lot, I told him I don't want the room he said he will refund me if the agent called him then I have left and I contacted Hotels.com the agent contacted the front desk guy and he told the agent that he offered me another room which is not correct, anyway the agent told me that he can't do anything since he followed the procedure! I don’t know how Hotels.com listed that property in thier listing and it has very bad reviews and reputation, also as a customer they should protect me, but that didn’t happen and they believed that front desk guy, this is totally unacceptable. Lesson learned, I will never use Hotels.com again or any third party booking company. And don't even think to stay in this property.

Spoiled milk and wouldn’t get new one, roaches lopsided beds and ac didn’t workout

I didn’t have any clean towels in my room ! No soap! No shampoo ! Nothing!

Jsh

Nice and quiet, friendly staff and manager Nick very accommodating

This was a horrible stay…as you walked in it smelled like wet dog. There was a spider in the bath tub. There was no soap of any kind in the room, the hair dryer was broken. The ceiling in the restroom has stains like rust water. The coffee pot was broken and there was no coffee in the room. I will not be staying here again and don’t recommend to anyone. For the price this room should have been well kept but it was trash. Very dissatisfied and disappointed for my first visit to San Antonio.

Place was very peaceful and clean, front desk agent was very friendly and helpful,check out was smooth and quick, overall staff was great, a good asset to the wyndham family

This property was horrific. The hotel, it's room, property, and staff were below any any expectation and advertised amenities. I would not have stayed at this hotel having seen it beforehand nor would I have put my worst enemy in one of the rooms. The room was not only disgusting but was unsafe for an animal not to mention a human. There were missing handles, holes patched with receipt paper, peeling and chipping pieces out of the room. The door also had no weather stripping at the entrance leaving any passer-by or to look in if they pleased. These are only a few of the issues I experienced at this property. There were more issues and I have and will provide pictures upon request.

The front desk clerk was friendly & helpful. If you are going to a San Antonio Spurs game, it's in the perfect location. However, the room definitely needs upgrades. It smelled funny, the restroom floor and walls were dirty, the sofa was old & the bedspread had holes in it. Also, there was NO soap (even at the front desk). This facility is pet friendly (for $50). Parking is FREE.