Quality Inn I-10 East near Frost Bank Center

I recently stayed at the Quality Inn near the Frost Bank Center in San Antonio, and unfortunately, my experience didn’t match what was advertised online. The only positive was the location — it’s conveniently close to the Frost Bank Center, which was the main reason we chose it. However, the photos online were misleading. The rooms looked updated in the pictures, but in reality, they were old, smelled musty and humid, and the AC wasn’t doing much to help with the heat. The pool was unusable — dirty and full of trash and debris. The breakfast was also disappointing: just some juice, stale bread, and undercooked pancakes. Definitely not the “continental breakfast” we expected. On the upside, the staff was friendly, and they did answer all our questions, but they weren’t particularly helpful beyond that.

Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.

Location

The door would not lock from the outside, staff did not seem to care so everyone we left we had to pack all of our luggage

Nothing

Had to sleep in my car after paying and getting a confirmation! Desk told me and booking rep they dont have my reservation!

Convenient for a concert we were going to, pretty basic.

The blankets and sheets had stains. The AC unit smelled. The office staff was very rude. And parking was almost non existent.

Bad place bad service no breakfast no service

Clean, clean bed and comfortable..