Residence Inn by Marriott Mont Tremblant Manoir Labelle

chambre, emplacement, l'hôtel se situe au coeur du village et les prestations sont exceptionnelles

le petit déjeuner mériterait d'être amélioré en diversité : rajouter des fruits, plusieurs variétés de pain.... idéalement rajouter des produits bio

Acceuil chaleureux Petit déjeuner varié Chambre très confortable Très propre Rien à redire

Aucun

Early parking.

Emplacement; gentillesse de la réception; proximité de tout; stationnement intérieur

qualité moyenne de la salle de bain et manque d'accessoires de toilette.; SVP demander à la maintenance de calibrer et ajuster les pentures d'armoires portes etc. qui sont déréglées et qui donne l'impression d'être dans un chalet peu entretenu

We spent three nights at this hotel in the city center, hoping for a peaceful stay and a chance to escape the stress of work and daily life. We chose a room on the first floor with a courtyard view, and at first, we liked it very much. We expected to spend three unforgettable days. But by the second morning, our stay had turned into a nightmare. Construction workers were freely walking under our windows, carrying beams, ladders, and other materials, talking and blatantly looking into our room. This is a complete violation of privacy! In our own room, we should feel safe and free, not afraid that someone is standing outside our window watching us. We reported this at the front desk. All we got was an apology, a free parking offer, and a promise it wouldn’t happen again. But the next day, the same thing happened. I woke up partially undressed to find the same worker at the window, looking inside and talking on the phone. It was shocking, frightening, and completely unacceptable. Such behavior is utterly inappropriate for any hotel, especially one that claims to be a place for relaxation. The managers offered us $150 as compensation, as if this could make up for our ruined vacation and the stress we experienced. This is laughable and insulting. The minimum fair compensation should have covered at least the two nights when our stay was completely ruined. We are making this complaint public to warn other guests: do not choose this hotel if you value your privacy and peace of mind. Violating guest rights and completely ignoring their comfort is unacceptable. This hotel shows disregard for its guests and a total lack of understanding of basic service standards. We hope the management takes this complaint seriously and takes measures to ensure that no one else experiences such humiliation and violation of personal space.