Quality Inn Cortland - University Area

After a long drive, wife was desperate for a toilet, told there were no public toilets, had to wait for me to check in. Assigned a second floor room in a nearly empty hotel, we elderly patrons had to climb the ratty stairs carrying our luggage (no elevator) in order for her to use the toilet. Threadbare carpet on stairs, dislodged corroded drain plate, damaged exit door, broken security lock with security advisory label reflecting door lock no longer in place, poorly lit hallways, tattered curtains. Echhhhh! The bed was very nice, the room quiet and comfortable. "Free Breakfast" was a joke. Coffee and tea were OK. The room served our needs, got a good light's sleep. But have they no pride?

We needed a place to stay before a ski day at Greek Peak. This hotel is close to the mountain and also several restaurants in Cortland. Property shows age but room was clean and warm on 3 degree night. Reasonable price for a king room and bed and pillows very comfortable!

Breakfast - It looked like it might have been good but we were unable to participate because we had to leave at 6:30 a.m. The check in clerk the night before said he’d leave a note for the morning clerk regarding this and perhaps breakfast could have been available , it wasn’t. We grabbed a piece of toast and a tiny yogurt.

For a non smoking motel, the building overall reeked of cigarette smoke throughout the corridors and as soon as we walked in. Also when leaving we passed a room that one could tell had people smoking in it. Strong odor.

This property needs a total facelift. We had to change rooms when we checked in because the toilet would not work. I have never seen so little food put out at the breakfast buffet. Two yogurt, four muffins for example. The decaf coffee was dead cold. The staff member apologized and brewed another pot. The staff were polite, friendly and helpful.

Syaff was amazing

It was clean and very nice staff

N/A

Location, comes with breakfast

Wasn’t not informed about not having any ice for the weekend

For the price the place was really not what you would expect. Non functioning amenities, loud clientele in and out of loud doors. Water pipes making loud noise throughout night. Just not a really well kept up place.

The hotel was not well maintained. Carpets were ripped and frayed, the toilets clogged easily, wallpaper was coming off the walls, and it just a very seedy place. The staff was friendly but the interior needs a lot of work.