The Freeport Hotel, an Ascend Collection Hotel

It was clean and comfortable and a good location. Breakfast was decent, the staff was friendly, parking was safe and well lit.

Nothing

Looks good on the exterior, interior was decent as well. You can tell they are doing some work to improve the place.

Booked a king room, staff tried to switch us to a double queen room “at no extra cost” but eventually said the king room was ready. Over powering air fresheners in the hallway. Lost water at one point and had some discoloration when it came back, pressure wasn’t very good either.

This is one of the dirtiest hotels I’ve ever seen. We checked in originally for two nights and ended up leaving by 8am on the 2nd day. The staff were lackluster, and the entire vibe was roadside motel. There seems to be a road crew using this motel as well, so lots of trucks parked here in the evening. The parking lot at night is shady and single women especially should be wary, but even as a couple we felt unsafe walking to the building among groups hanging out and not really sure what was going on there. The parking lot was being repaved during our stay, which would have been nice to know when we checked in so we could move our car then, rather than being woken up 2 hours later to move it. A member of the staff tried to access our room at around 11:30pm, which is absolutely unacceptable. The rooms look nothing like the online pictures. They are dark and smell musty, lacking basic amenities like a safe and a hair dryer. We ended up taking anything of value with us each time we left as we did not feel safe leaving it in the room. The closer you look around the room, the worse it gets in terms of dirt and grime. The towels are cheap and had holes in them, likely because there aren’t many places to hang them in the bathroom so people used the metal cleats on the walls that hold the paneling up. We couldn’t get out fast enough after one night of the two we booked. Did not stay long enough to try the free breakfast, but it looked like what you would expect, cereal and continental selection with coffee and juice.

The customer service was great

Clean room and good location for our oversight stay.

The hotel room was grimy with discolored carpet and dust/dirt build up on ledges. “Decorative” pillow on bed was also discolored and added to the lack of cleanliness. Overall musty smell. Was rated 7+ but closer to a 5/6.

Room was clean and basic. Sink definitely needed an upgrade. Arrived at 6 pm - for a 3 pm check in - room was not ready. Were told we had to wait. When we got our room it was right next to the breakfast room and the front desk. Outside the window was the outside fire pit /recreation area. The noisy rec area was shut down by 10 pm. In the meantime we had to keep our curtains closed. Discovered how loud the microwave was as it was used throughout the night and in the early morning. The constant ding was an absolute disgrace. All in all a hotel we will it be returning to …ever. Very unsatisfactory stay.

Pro: rooms were clean, breakfast had some good options. Beds were comfortable. The fruit was delicious and fresh. A second toaster would have been a great addition to the breakfast area. Con: The rooms looked much bigger than the pics. There is no fitness room which is pretty standard in most hotels. It is more of a motel but at a hotel price.

Worst hotel experience in my life. As we arrived, the parking lot was being re-surfaced, tar everywhere. The breakfast was terrible, ice cold eggs,lukewarm sauces and the pancake making device did no work. Checked out early after second night. The Clark on duty was unable to print out a receipt or to explain why that was the case

I selected this hotel because it was the only one that had rooms available and it seemed decent by what I could tell online. After reading some of the reviews, I was a little concerned about the cleanliness, but that proved to be not an issue at all. The room was adequate comfortable, and the check-in process was simple. It's in a convenient location and if you're just looking for a simple room and a clean bed to sleep in this checks those boxes.