The Freeport Hotel, an Ascend Collection Hotel

Mattress in the room was really bad, worn off and sinking! Staff was average, breakfast was average / poor. There are better locations on the route. Freeport is nothing special and not many restaurants

Location

Not clean

Front desk clerk was very difficult to understand and the chicken transaction took a very long time. The rooms are old and need of a refresh…. There is black mold underneath the caulking in the showers, and the bathroom fan hums like a banshee.

Stayed one night. Room was very comfortable with nice king bed. Appreciate the light complimentary breakfast. Conveniently located 1/2 mile from the footbridge beach. We would stay again!

The lobby, dining area and rooms are smaller than they appear in the photos. The rooms are clean but need a bit of maintenance. The curtain was ripped, the coffee machine didn't work, the fridge was cool not cold so I kept my milk on ice each night and the desk chair definitely need to be replaced. The staff only enters the room upon request and said that if you need any more towels or shampoo/conditioner/soap to just ask. We did ask for more supplies to which we were happily handed extras. The breakfast was ok, slightly changing each day (scrambled eggs, then an omelet, some days danishes, other days muffins instead). The tea, coffee and water and juice was available 24 hours. The staff was extremely nice. Its an acceptable place for a night or two but due to it's size, its becomes a bit tight for more than a 2 night stay. During our stay it seemed like most guests were workers who were there for an extended stay or guests stopping over for one night on their way to a different location. Downtown Freeport is about a 5 min drive from the hotel and Old Port is about 20-25 mins from the hotel.

The room had a bad odor. The mattress was way too soft for my liking. No workout room. On the plus side, the staff was very friendly.

Never have I given such a low rating to an establishment that I booked through Expedia. Upon entering the lobby to check in the smell of laundry detergent was extremely unpleasant. As we made our way to the counter we saw why as the door directly behind the counter was open. Staff at check in was friendly and were able to complete the transaction quickly. When we got to the parking area near our entrance we discover an out of service vehicle that hasn’t moved in a long time. Trash cans outside of the building were completely filled and running over. Entering the hallway near our room and the smell was a cross between laundry detergent and something trying to mask the smell. Our room was musty and smelled like Fritos. Bathroom was not clean with hair remaining in shower and shower curtain was moldy and stained. Carpet in room turned my socks black and needs to be shampooed or replaced. We thought about asking for another room but figured with the smell throughout the facility that we wouldn’t do any better. We chose not to partake in the “breakfast” based on the cleanliness of the facility. While pictures look good, they don’t tell a complete picture. Would not recommend.

Clean and quiet.

Found a pair of dirty socks in the room. No blackout curtains on the windows. Otherwise room was clean and no blackout curtains was not an issue. Would have asked for them if it had been an issue.

The staff was so kind and wonderful! The floor in the room felt slimy. The sink faucet wasn’t attached to the counter. The bed was wonderfully soft! Otherwise everything was good!