Homewood Suites by Hilton Boston Woburn

Cleanliness

Pool. It said heated and the people I was with and I were freezing, didn’t last longer than forty five minutes.

The breakfast changed each day we were there which was nice. My kids and I each found something we liked to eat. The pool was nice and clean, towels were provided. It’s a nice location if you want to travel between Boston, Salem and Glouster. We bounced between the towns with relative ease. Staff was always friendly.

I’m unsure where to begin, but to preface, I have previous experience working in hotel management, and understand good days and bad days in the industry. I don’t like to make a fuss and I would like to give grace where I can. Upon first impressions everything looked nice and clean. The woman who checked us in was very pleasant. Though, the man who worked there overnight was rarely able to found, and was very unsettling and rude to myself and other guests. The room though, looked as if it was not cleaned throughly enough after a long term stay..? I do have pictures of everything, but just to name a few.. high contact surfaces were dirty, spilt pitcher of lemonade in the fridge, very damaged furniture. Those were JUST off first glance.. to keep it short here, it got much worse after. Nothing I wasn’t able to avoid (90% of the kitchen) or clean on my own (new sheets, disinfectant). The housekeeper’s work is one thing.. but this getting checked and given an OK is what’s more upsetting to me, and even worse I was unable to get it situated that night due to the frost desk guy making me very uncomfortable. When I had asked for a trash bag, (there weren’t any in the cans in the room), he disregarded my reaching hand, and threw it at me.

Staff was fantastic, hotel was spotless, rooms extremely comfortable. We will definitely be back. Shout out to the restaurant next to the hotel 110 ..something, excellent food!

Well-appointed room for the money, especially considering the wild Boston-area prices. Hotel was nearly full but surprisingly (blessedly!) quiet. Convenient to major highways and all sorts of amenities. Can be a little tricky to find using Waze; there is no sign on the Washington Ave. entrance; after passing it a few times we spotted the hotel by seeing the roof sign!

The hotel is clean, and the staff are nice. It's very close to the highway, but there is not much around it unless you seek Chick-fil-A! There are not much of fruits at the breakfast bar, only apples.

Everything is perfect , very nice and clean hotel

People was so helpful and nice

Loved it. Nothing wrong

We really like everything.