Neues Schloss Privat Hotel Zurich, Autograph Collection

Wir haben uns sehr wohl gefühlt und wurden sehr freundlich empfangen.

Alles bestens. Vor der Übernachtung habe ich gelesen, dass die Wasserflaschen 35.- kosten sollten. Das ist nicht wahr. Das Wasser kostet nichts. Man soll nur die Flasche nicht mit sich nehmen 😌

Stay Away from this hotel. This is at best a 3.5-star hotel, not the 5-star listed here. There is no air conditioning to speak of, rooms were at best at 27 degrees C at night. The staff is wonderfully polite though, but would be good if they would not lie about not being able to fix the air conditioning and rooms not being ready -- when the rooms actually were ready. Overall, a poor quality hotel and no reason to stay here if you have other choices.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

First and most important thing: If you are, or traveling with, someone who is physically challenged...do not stay here. The hotel is barely accessible (despite what I was told), if using any type of power chair you will have to use a lift to enter/exit the hotel. The lift is hidden by a large, very gaudy, curtain and it seems that they are embarrassed to have this lift in their hotel. Also, the lift (or elevator) is barely able to accommodate a small wheel chair. So, if you are in a full size wheel chair using the elevator/lift is impossible. Agent at reception was very argumentative and unprofessional. Manager offered a tiny refund for all the problems we had but did not come close to matching what they should have done. I made three calls to this property prior to arriving to ensure we would not have difficulty and did not receive reasonable information as to the accessibility of this property.

We stayed at the Marriott Autograph hotel for 3 nights in May 2025 (1st to 4th). The hotel is fantastic, perfectly located in Zurich, everywhere is a 5 minute walk. The hotel is very clean and modern. The staff are amazing, they can’t do enough to please you. The food is exceptional, the breakfast was included in our room rate as a member of the Marriott hotel chain. The hotel room was huge, we stayed in room 502, a beautiful suite which had the following - bedroom, walk in wardrobe, living room, outside corner balcony and a large bathroom. We’d certainly recommend this hotel to everyone, we’ll stay here when we return to Zurich in the future.

I'm a hotelier myself and love the hotel. the hotel is a small lifestyle oasis in the center of Zurich and you can be at the lake in just a few steps. The staff are great and courteous hosts with attention to detail. The delicious breakfast offers a perfect start into the day. The cuisine at lunchtime and especially in the evening is simply superb. Overall an amazing treat.

The $35eu charge on the water bottle seems a bit tacky. Otherwise wonderful experience. Amazing location.