Neues Schloss Privat Hotel Zurich, Autograph Collection

Very well located

The kitchen was closed for hot food due to an issue with the fire safety system in the kitchen which was awaiting rectification for over two weeks. Had I known this I probably would not have booked the hotel! I am sure this is only a temporary problem but was disappointing all the same

Neues Schloss is a cute, little boutique hotel right near central Zurich. I stayed 3 nights this past week and generally enjoyed it. Would I stay here again? Yes and no. I chose a different hotel for my next stay in Zurich, so I am not completely sold on the Neues Schloss, but it's a comfortable and nice hotel. I chose this property as I'm a loyal Marriott Bonvoy member and I wanted a Marriott hotel that was very near the city center. Neues Schloss is a part of Marriott's Autograph Collection. I found that this hotel didn't offer a product that was nearly as memorable as other Autograph Collections. There wasn't any stand out feature or really unique design feature. The staff were very friendly and helpful. At check in, they offered us water, coffee, tea sparkling wine. Reception was always more than happy to assist with anything; especially Lucia and Maximillian. My room was a Superior Guestroom. It was a great size and the bathroom was gorgeous. Housekeeping did a great job with daily cleaning and turndown service. I was really surprised how badly scuffed up and marked the walls in the room and the bathroom were. I didn't eat at the hotel, because they told us at check in no hot food was available, due to some maintenance. The hotel is so near central Zurich, that it's a quick walk to food options anyway. The hotel has no gym, but does have an agreement with a nearby facility for a charge. I enjoyed my stay here and would stay again - but I feel that $600/night is a bit much for the product they offer. I have found other Marriott properties that are quite a bit less that have the same or better quality and are just a quick car ride from town. Thanks to the staff at Neues Schloss for an enjoyable time. I'll keep this property in mind for future stays with a slightly lower price.

Quiet location yet in the center of Zurich Comfortable and nice room And of course great staff

Restaurant is not for a dining experience

Do not stay if you are a light sleeper! They put us in a room that faced a street with a nightclub that played super loud music until midnight. Being extremely jet lagged it wasn’t the decent nights sleep we hoped for. We couldn’t leave the window open to get fresh air, so we had to use the fan for some circulation. But the fan was covered in so much dust we were sneezing a lot. The bathroom door was broken and didn’t close properly. In trying to close it I slammed my hand in the door. The location for the hotel was amazing for the main train station and the bus tour area. Breakfast was incredible and they were very friendly. But I would recommend making sure you aren’t facing the street unless you want to be at the nightclub!

Size of room Cleanliness Friendly staff