Neues Schloss Privat Hotel Zurich, Autograph Collection

Excellent hotel. Well appointed and great staff. Gym is a walk down the block but well equipped. Good Mediterranean restaurant. Highly recommend this hotel - very warm place . Fairly priced. Finally would suggest staying on floors 5 and up

Perfect property ver clean and very nice

Nothing

The Hotel That Spoiled Our Christmas Vacation The last thing I expected from Marriott as a Christmas gift was an issue of this magnitude. Despite booking well in advance (October), my reservation was canceled at the very last moment—just a few hours before arrival—without any explanation. As a result, my pregnant wife and I are now forced to completely revise our plans, which were carefully arranged around the Neues Schloss location. While the reception team did their best to relocate us to another hotel, the alternative offered is in an industrial area, which is entirely unsuitable for us. To make matters worse, this change came at a higher cost, meaning we are now paying more for significantly inferior services. This situation is utterly unacceptable and after this incident we most probably we will try to avoid Marriott hotels in future.

Haughty front desk experience. Young attendant admonished me to check the website to learn there was no in-hotel food availability. Sorry, thought Marriott Autograph properties might offer in-person answers to guest inquiries. Dissatisfied.