Home2 Suites By Hilton Beaumont, Tx

Location

Chuck of hair in shower drain.

The location is convenient to get around the city. The rooms were clean

I stayed at this hotel for a stretch of 3 weeks and it left much to be desired by their less than satisfactory housekeeping, and worse yet the front desk staff. The staff at the front desk are unprofessional, they each apply and enforce rules differently- who receives complimentary water varies greatly based on who is working yet they are all adamant they are "following the rules". They get argumentative with guests, and are often sitting at the dining tables, on their phones. It looks and feels awkward walking into this hotel where they appear to be perpetually on a break. The front pool had the same floating debris and trash on deck for well over a day. The outdoor furniture is worn, and the outdoor fans dont work. Guests can get rowdy from children running up and down the hallways for 30+ minutes well into the evening hours to parties in the pool area.

Everything

Kids running all day

It was in the middle of a lot of restaurants

Our water pressure was very low. The shower still had dirt in it. When I checked in the young lady didn’t help with much she didn’t even tell me my total for the room or how much incidentals were per night. It was you can insert your card when you’re ready I said well can you atleast tell me my total!

The convenience of the location. It looked new. It was a really nice and well kept hotel. Staff was amazing. My husband left his wedding band on the night stand the day we checked out. He called them on the way back to Houston. The housekeepers had taken it to the front desk and they held it until we coiled come back to get it (3 weeks later).

I can’t complain about anything. Everything was really great.