Mercure Dartford Brands Hatch Hotel & Spa

Air con not working now towels in room room not serviced

Having to pay for car parking when you can only get there by car

Personal hat kein Interesse

The room was spacious and extremely clean. The gym and spa facilities were exceptional and perfect for someone travelling for work. Front of house staff were fabulous and super helpful, very cheery and a brilliant representation of the hotel :)

nothing

The location was ideal for us.

We wanted to eat in the restaurant but they were so understaffed that we only managed to share a starter and after waiting for 2 hours we cancelled the order for our main meal. We had a bottle of the cheapest wine which we felt was very expensive.

The actual room's sleeping area looked OK.

The reception sent me to the wrong side of the hotel which meant I had to, unnecessarily, lug a very large heavy suitcase up 2 extra flights of stairs. In the room the bottles of shower gel, hand wash and shampoo were empty - we asked twice for them to be filled, but they were left empty over the 2 days. We were just given a bottle of shampoo by a receptionist and very small, half full, vial of shower gel that had obviously been left by a previous guest. On the first night the room next door was extremely noisy. We told reception at 1 am and 3 am, explaining that my husband was racing the next morning and could do with some sleep. Both times reception said they would have a word, but nothing was done. Luckily the people in the next room didn't stay the second night. In all fairness to them, most of the problem was the fact that there was an adjoining door - which must have been made out of something like balsa wood - provided no soundproofing at all. You could hear everything the people were saying and as the TV, which was on until after 3 am, must have been positioned near to the adjoining door - it was like the TV was on in our room. The shower leaked all over the bathroom floor, turning it into a paddling pool, and as there was no working extractor fan to help dry it out, it remained a slip hazard for most of the stay. Finally, consumables like tea, coffee and milk were not replenished on the second day either.