Mercure Dartford Brands Hatch Hotel & Spa

Comfy bed.

The bar closed to early ,would have liked the staff to tell us so we could have got one last order in. I like eggs with my breakfast couldnt see any.

Location

Communication was very poor

Proximity to race circuit

Car park charge. Should be included in the room price

Location

The staff in the restaurant were unorganised and chaotic. Wandering around with food and not knowing whose it was. Taking a very long time from ordering to receiving the food and not receiving all of the food at the same time. No air conditioning or fans in the communal areas, bars and restaurant as it was exceptionally hot. The premium room we had was very tired and needs refurbishment. Wallpaper falling off the wall, very stained carpet and a mattress/bed that needs replacing.

Friendly staff. Spa facilities. Nice GF room.

On the Sunday night of my two night stay the restaurant staff were so under pressure because of short staffing that, although we ate early, our meal took an hour to arrive. When it did, my Caesar Salad was just lettuce with caesar sauce. If I hadn’t had the chicken as an extra, that would have been it. This was a shame as the meal we had on the Saturday night was excellent. A proper Caesar salad should have romaine lettuce leaves, croutons and a dressing of lime or lemon juice, eggs (or egg yolks), Parmesan cheese, black pepper, olive oil, garlic, anchovies or anchovy paste. Although this is a reflection of the restaruant’s chef, it does also reflect on the hotel.

Location ideal for racing at Brands Hatch.

The receptionist (Leah) had a great attitude and helped with a table and chair for my room.

Spa facilities nice. Breakfast alright.

The cleanliness was genuinely awful. When I entered the room, there were stains under the sink, and one of the beds was stained. There was an unbelievably disgusting mucus stain on it. On the first day, I walked in and immediately walked back out and told the cleaner, you please change this stained bed? I found it like this. She told me that today wasn’t a cleaning day. I actually had to show her how badly stained the bed was. Anyway, thankfully she changed it and left. no hot water on shower. room cold heater not working they give radiator. Other than that, until the third day, I didn’t receive or see any cleaning service at all. I went to reception and asked about it. On the third day, the lady at reception told me that you need to book the cleaning service; otherwise, you won’t get any cleaning at all. I was very surprised. On two nights during my stay, someone came in the middle of the night, knocked on my door, and ran away. As a solo traveller, it was a terrifying experience.

Handy location, comfy beds

Non working air con, window only opened about 2 inches. Generator outside of the window that ran intermittently all night, Lorry’s delivering goods from 6am. Moth eaten carpets

Great location for my reason for the visit

Outside seating area could have been cleaner. But i understand due to limited staff and extremely hot temperatures this may have contributed to that?