Mercure St Albans Noke

This place is not ready for the public yet, the room is very dated, the windows are very old and damaged, the carpet was disgusting, the bed sheets were not changed from the previous visit. The shower was not comfortable either. The gym was good, and the staff seemed friendly, but the hotel needs a major uplift to justify the room rates they are charging

Took 4 room changes to eventually get one which was of a reasonable quality

Good team of staff. Well kept property and rooms. Suites are worth the upgrade.

Unfortunately this is a very tired hotel. The cleanliness was poor and it took me 3 days to get my room cleaned after workmen had been in, leaving dust over my bed and table. I appreciate it was during lockdown but the hotel offered no concessions or help. I had to go out and buy a microwave for my room

For the room only as I had no meals, not 4 star more 2.5 at most. Negative - Tired rooms: carpet looks dirty, crack in sink room 214, 1 bar (zero) phone signal O2 and 3, no socket near bed for phone Plus - Staff amazing, free paking, nice big 40" TV

The manager was excellent nothing was to much trouble very friendly the staff in the bar area where lovely will be going back soon

Easy to find and access All straightforward no hassle Polite helpful friendly staff Would definitely stay there again

Ideal for what we wanted, close to at Albans town centre for shopping and the snow dome.

Average hotel, some areas looking tired and dated, smelly carpets in corridors

WiFi constantly dropping out. Asked for cornflakes and a banana for breakfast, got shredded, no banana.