SureStay Hotel by Best Western Florence

Proximity to airport

Cockroaches all over the room, the smell was gross coupled with the stench of old cigarette smoke. Lists continental breakfast which in their managements eyes is only coffee. this place ranks in my top two worst hotels I’ve ever stayed in. Not worth saving the money on.

Nothing not impressed

One you did not talk to a real person it was all animated, they gave us a dirty room beds not even made the whole building was not clean or safe. When we got to the room the door was open a long with others bed mattresses off the bed by doors that was open ( in a lot of rooms )

Close to work

Very dirty, loud , no breakfast

Creeps in parking lot, loud music, roaches in room, nasty beds, liquor bottles under bed, no one at front desk, AWFUL! Worst hotel I have ever stayed at! Best Western needs to either fix this or remove their name. Do not go here!

The bed was made for me

There were roaches in the sing on the floor and crawling in the bed and the staff told me they couldn’t do anything about it because I used the app and were very unhelpful

Nothing the toilet didn't work and the staff was weird and unfriendly

The whole experience was terrible