SureStay Hotel by Best Western Florence

Insanely uncomfortable beds, questionable cleaning.

The staff were nice. However, the compliments end there. The bathroom in my room was filthy and it smelled like cigarettes. They also have a crowd of people loitering in front of the hotel at all hours, drinking and smoking right near the entrance. It’s just super ghetto and based on the reviews the owners don’t care enough to take any corrective action. I won’t be staying here again.

This hotel room exhibited unacceptable hygiene conditions. The bedding contained burn damage, and the bathroom fixtures were unsanitary. While the air conditioning and hot water functioned correctly, the overall cleanliness was severely deficient.

The facility was like what was advertised on the site , it felt unsafe , no security, place is out dated needs a lot of updates and better room service

I did not stay for breakfast

Upon arriving I couldn't even use their guest bathroom because and I quote "its dirty right now". The hallway smelled half of cat urine half of cigarettes'. There was literal dry wall falling from halls in the wall. My king size mattress was too large for the bed frame so one side of my mattress was constantly about to fall off. The stairwells have no tile and smelled disgusting. If you like having drug addicts and abandoned broken down cars surrounding your vehicle and windows over night this is the place for you. I could not sleep due to the feeling of bugs crawling on me my husband and I decided to leave at 3 am when I could not take it any longer.

Front desk receptionist was so friendly. The hotel smelled like mold or mildew. We get in the room and it’s absolutely ridiculous. There’s a towel under the fridge, I guess it’s leaking. There was a towel behind the water head. The room was dirty and the walls needed repaired.

DO NOT STAY here. This place is nasty smells of marijuana and smoke. Stairwells are dark and dirty. Rooms are in need of repair shower head was coming out of the wall, curtain rod was loose on both ends barely hanging on. Shower/tub floor was dirty looking same with the toilet bowl. Pulled back covers on bed and top sheet had a brown smudge/stain on it. Took it off and found the housekeeper in the hallway and asked for a new one. She brought me one that was warm right out of the dryer and when I went to put on the bed it had a blood stain on it and holes. The two trash cans outside the entrance were overflowing and people started stacking trash right inside the doors. I have multiple pictures I wish I could post. There is another review here I see that says the people in the parking lot and hallways are sketchy. So so true!! Also we were woke at 1:30 am to a blood curdling scream from a small child right outside our door that was silenced as quick as it happened. We got up and left at 5:30 am and when leaving I noticed signs on the doors and some walls that said “notice the signs of human trafficking” then I felt sick to my stomach about the scream we heard a few hours before. Stay away from here hopefully this business doesn’t last long.

No noise insulation, you can hear everything that happens in the hall. noise at 12am. Breakfast is not really good

Great location, very clean, friendly staff! Comfortable beds and great amenities with a great price!

Nothing one of my favorite hotels!

Property smelled bad. When we left all our belongings smelled bad and we did too. Inside, there were people yelling, dog's barking, and it smelled bad. The clients seemed very low class. The bedside lights and outlets didnt work. The light switches are all upside down and the bathroom condition was rough (unpainted patches, hanging toilet paper holder, dog damaged door knob, etc.).