Towneplace Suites by Marriott Cleveland Westlake

Great staff, clean room, modern rooms.

Front desk lady was not nice

The room was very clean and roomy. Water pressurer was excellent. Great location, easy to get too. The staff was very friendly and accommodating. Will defi itely come back when we're in that area.

I was blown away that the bathroom fan worked, since most hotels only have those for show. It was a cozy little suite, but the hall smelled really weird. I also believe my dog may have picked up fleas here. Not a huge fan of that.

The hotel is very old, worn, and smells bad. Staff were

Price was affordable, but distinct odor in main lobby and hallways. Outdated and in need of updating.

It was a rainy few days so I was limited to see.

by far the worst hotel I have ever stayed at. As a lifetime titanium elite member I can honestly say this hotel is not only not worthy of the Marriott name, but it makes motel six look like a luxury hotel. Management is clearly a joke and does not care about this facility. we checked in on a Sunday night and we were supposed to get housekeeping every other day however Tuesday rolled around and no housekeeping, Wednesday rolled around once again housekeeping, Thursday came and went, and once again, no housekeeping. all the front desk could say was not their problem. They only worked there. Tuesday morning we took our Service dogs out for a walk came back. The batteries on the door were dead and we were told we would have to wait one hour for maintenance to come in to get us into our room, woman at the front desk, said it wasn’t her problem and was annoyed that we interrupted her hair braiding time. eventually, she got batteries and a screwdriver and I ended up changing the batteries myself. Ever day that we called about housekeeping not coming we were told if we wanted new towels we’d have to come and get them ourselves. The Shanti dump has no security as most of the time the outer doors are left open and easily accessible to anybody.

The property needs to be updated. Air conditioning in lobby area was not working. Way to hot for that not be fixed.

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