Extended Stay America Suites - Richmond - Glen Allen - Short Pump

The purpose of this hotel is to have a kitchen. The refrigerator did not work. We called the front desk to tell them and they basically said OK. I’ll pass it on to the next person who comes in after me so we went the entire stay with no refrigerator, never was refunded never given an opportunity to move to another room. Nothing.

Location nothing else

Everything… place was not clean, fridge did not work the entire time we stayed we let the staff know they didn’t care. They didn’t do anything about it.

This was an okay hotel. We stayed one night with two dogs and it served its purpose. I don’t think the “secure” doors on the entrance into our building actually locked. The security lock on our door was busted. When my husband took a shower, water came out from under the tub. The smell of bleach was very prevalent when we came into our room. Our sheets were stained on our bed. There is little to no grass on the property to walk your dog in. We were in this hotel less than 12 hours and I’m thankful it was just that long.

My room was completely infested with cockroaches. They were on the walls, in my bed, in the bathroom, and in the kitchen area. I have photos. When I asked to check out and get a refund because I didn’t stay for the extra night, I was told that a manager would contact me and they never did.

It is a long term stay hotel. It is good for getting work done and living when away from home.

Average facilities, nothing to brag about, but well kept to an extent

Property could use some upkeep and some more effort in cleaning. Staff was very nice and helpful. A

Very dirty. Super bad smell of marijuana every where. Stayed for 3 nights and all my clothes and luggage got the bad smell.. Hall, common areas and room very dirty and very bad smell. Do not stay in this place.