Extended Stay America Suites - Richmond - Glen Allen - Short Pump

The door latch/bolt was missing the bolt. Only the door handle lock. It was very noisy in the morning. Lots of people outside at all hours of the night mostly smoking cigarettes or weed.

I had a reservation for March 28-30. On the day that I was supposed to be checking in, while I was driving to Richmond they l left the following voicemail. This is the Extended StayAmerica on 4231 Parkley Court I do have your reservation right here but we are sold out unfortunately so we would not be able to accommodate you. You can go ahead and just call Expedia and they would be able to relocate you to another extended stay have a good night bye.

Location

Upon entering room sofa bed was unfolded without a mattress. Housekeeping quickly replaced the sofa mattress with a mattress that was heavily stained. As I checked the bed for a blanket, not one (1) but two (2) roaches ran across the bed from the pillows

Room was clean front desk was friendly . the room had roaches. Room 208 .

I honestly have always had a great experience staying here at this particular location . The staff is wonderful and helpful. My rooms are always clean and smell fresh and the beds are very comfortable. I recently had to stay at another hotel and it was way more expensive and nowhere near as nice.

I can't complain about anything really.

I had to wait 3 hours to check in after 3pm check in time. Bathroom door was broken, sofa bed could not be used as a bed because wire frame was coming through matress, smokers at the hotel threw cigarette butts out in mulch in rear of hotel that caused a fire and FD response had to extinguish.