TownePlace Suites Dulles Airport

The hotel wanted me to confirm with my conf #, but they didn’t give me a conf #. I had a booking number but the website didn’t accept it, so I found a different place to stay. I tried to contact booking.com to resolve this but was unable to do so.

I have stayed in this hotel before a couple years back. It was not the best experience for the price and Marriott namesake. Two years later, the part I stayed in was renovated which made it much nicer. However the main common areas were under construction. So somehow, renovations have seemingly taken over 2 years. Quick Pros and Cons Overview: -Washer stole a quarter. Front Desk staff refunded it to me without question. -Sleep: Can be noisy from road. -Maintenance: Needed to come in to fix HVAC, took about 12 minutes. I discovered an issue that required the entire unit to be fixed, so they said it would be, but after I left (which was a positive thing actually). However, though maintenance staff were super nice to me, they could have been more professional (arguing and cursing in the common areas). -Left Side Building and amenities were under construction. Right side building had been renovated reportedly 2 months prior. I could tell it seemed brand new. -Loud people in the hallway. -Wi-Fi was solid with about 25mbps upload and download. -Wi-Fi did often cut out over-night and require a reconnect. -Bed was comfortable but reportedly there are no King Sized beds. Mattress did need to be rotated but I never got around to it. -Curtains worked well to shut out light. -Kitchen / cooking items need to be reviewed. The pan was not great and the toaster immediately began smoking excessively the second I turned it on. (Room 325). I returned the toaster to the front desk after my week-long check out. -Shireen at the front desk is always kind. Was good to see the same face as two years ago. Definitely be clear about the side you are on when ordering delivery food.

We stayed in a newly remodeled room that was absolutely wonderful. It even smelled new. They are still remodeling the breakfast are so that was a bit of a challenge. Big thing is they still have a bath tub. Wife likes to soak after a long day.

First off the place was under construction, I mean doors installed,plastering and painting walls. This should have been revealed before our stay. It was a major renovation and no discount. Then one of the reasons we stayed there was for the 24 hr airport shuttle. We ordered it for 5:30 in morning and never showed. The hotel staff asked us if we could wait till 6 am. We said NO. He then called us a cab which the hotel paid for. Overall a terrible experience

it was clean and close to the airport

I stayed here for around half a year and while staying here I found out that it is also a haven for battered mothers. One drug addicted lady slipped through the cracks and I was extremely shocked when Sharine gave her My room number. I got a random knock in the morning from this drug addicted woman who because I helped her with her things once figured I would help her financially or whatever she thought. I ommited that information when I called the front desk to complain so that it wouldnt cause any issues between Sharine and I but that is something that needed to be brought up. Andrew could be a better GM but was okay enough. I left once one of the aggressive maids made up a lie that My dogs urinated in the hallway and Andrew called Me to ask if they did. Childlike and silly. The other staff is alright.

Love having a suite versus one big room.

Close to the airport with paid long term parking and shuttle service. We will use this again. Very comfortable outdoor waiting and or evening gathering area. Big comfortable chairs. Room clean and comfortable.

Aside from the hotel needing major renovations, the most appalling experience was from the manager on duty Sunday 9/4. She for no reason was very aggressive toward me and my family and I did not see good energy on how she was treating her team. It seemed she was having a bad day. As a mother, I get it. But when guests come to your hotel looking for a welcoming stay they should not receive such hostile hospitality. Especially for managers, it’s their job to maintain a professional decorum at all times to set an example for their team. Very disappointing experience so far.

This place was very clean and quiet. The staff was helpful and attentive.