Barceló Tambor

la alimentación no es buena

I would say the property is good for family the kids have a lot to do. Super nice with animals you could tell they take care of animals, you see monkeys,birds,they have a butterfly garden is great. They offer things to do like horse back riding, ATV’s, zip lining outside the hotel. The Japanese restaurant is Great!! My favorite. What the hotel need is to put more bars the lines are crazy to get one drink. Also they need more nightlife and the rooms a little more clean the bathrooms.

Upon arrival we room 505 was assigned to us. Infested with bugs and maintenance issues. Went to customer service who was very friendly and helpful. We were transferred to a beautiful upgraded suite over looking the ocean. I was very pleased with the resolution of our problem and the wonderful and understanding customer service manger. Thanks.

Got to Barcelo Tambor and first impression was not good, I waited 1 hour to be checked in, but I thought this is not the end of the world I can manage to still have a good time, we got to the room and found the floors wet ,I thought it was condensation from the air, we set up the room and went to have lunch to come back fee hours later to a wet floor again, I called the front desk and they send a lady to dry the floor and another person to let me know the air had been fixed but the condensation still happening, I asked to have the room changed since all carpets were wet and they did, so I picked up the bags and moved to another building on the opposite side of the hotel, set up my bags again and went to enjoy the show to then come back and find no hot water, no towels and no phone to call the front desk, I got dressed and went back to the front desk to ask for the hot water to be fix only to find out there was not hot water on that building either so I was asked to move rooms again, I asked to talk to the manager but he was too busy to attend to me, so I went back to my room to wait to be changed again to another room in the same building that was wet witch I refused ,so they changed me to a building behind the reception and upgraded my room, I was recieved by a guard that said this happened several times today, on my way I talked to a lady that had rented over 10 rooms for a wedding and they all had the same problem. The hotel is in a rural área, no much to do around

The all inclusive aspect is very good

Wished the stuff spoke more English. Had hard time as an English speaking only. Due to the Covid long waiting to get inside the restaurant.

The food was not good, 0 social distancing. We were moved rooms 2 times. 1st room was 1queen bed for 4 people, 2nd room air conditioner was blowing water, phone was not working, toilet was broken, no lock on door. 3rd room was okay, room very outdated.

The food included in the all inclusive was not good. The alcohol drinks were very poor quality. The activities in the resort were not promoted for example we did not know there were horses rides included.

I like the show in the night time, but the staff was terrible they trite people very bad the administration try to over charge for the room, please people don't waste your money and time this is a horrible resort .

La atención del señor Marcos Dávila y todo el equipo del hotel fue más que extraordinaria, atención inmediata, personalizada y de alta calidad. La vista de la habitación inmejorable a solo unos pasos Del Mar. Visitamos el hotel con mis dos hijos pequeños y completamente recomendado para familias. En definitiva volveremos