Hotel Laxmi Empire

Nice stay 👌💐

It was a nice big room with a good shower and amenities like shower gel, toothbrush, slippers, etc. The pool is also well maintained, front desk receptionists were also very polite and professional. The outside pool was well maintained. The man handling bags was also kind and professional.

Upon arrival we were told that our only option to pay was with cash, not card as they no longer had an international card reader due to having only 2 international guests in the past. I don’t have the cash to pay for the room so was very frustrated. I was also unpleasantly surprised to find that there is a hotel tax on top of the price I paid was going to pay on booking.com. We were given a driver to get to an ATM, but unfortunately most ATMs in Margao are useless as they have no cash so it took us 4 ATMs and 45 minutes to get the cash to pay for the room. The pool was good but unfortunately the pool toilets and sink were horrific as they were covered in cockroaches. The restaurant was good for the most part but over-staffed as too many people weren’t doing much. Service was adequate but staff didn’t have basic maths skills to split bills even when I repeatedly explained it to them. Besides that annoying part as well as them mixing me and my friend’s orders in the split bill there was also a problem with my friends meal. My friend was served undercooked chicken in his curry and as a consequence fell ill the next few days from food poisoning. Despite being made ill by the two bites of the curry he had, staff persisted and tried very hard to charge him a full fair for the chicken. Being served raw chicken is totally unacceptable and so staff said they would inform the manager due to us refusing to pay for it. Nobody moved or made a call so I went to reception to find the manager, only to find him in a meeting. Eventually my friend wasn’t charged for the curry but was everything else after a lot of time and effort. This was especially frustrating as we had waited until 7 to have food, adding time pressure to catch our flight as staff refused to serve dinner any earlier. The gym was also very poor as it has barely any equipment and doesn’t make sense to me to have if the equipment stock is so limited.

For the price this hotel is excellent. The room was clean and the restaurant food and service were also excellent. The restaurant staff provided us with poached eggs in the morning even though this was not usual for them as they usually cater for Indian guests.. The manager was very friendly and helpful. The room had a fridge, wifi, bath, large bed, nice white sheets and comfortable bed. Free bottled water also provided.

We had a few issues before we gor there as they wanted us to oay up front but we booked direct with booking.com so our card was our guarantee. When we got there the roomwe booked did not have a bath despite the fact it specifically said bath on the room details. The manager was very helpful though and gave us a free upgrade to a suite which did have a bath. Oce tis was resolved we had problems paying as they do not accept international cards despie the fact I Have a wise card with Rupees on it. Luckily I was able to pay ising the UPI facility on wise otherwose we would have used up all our cash. Finally, I wento use the pool area but this is not well maintained and was noisy from welding work taking place.

Location.

Overpriced room.....understaffed....very poor response from staff.

Good place to stay comfort and staff, receptionist was very nice and polite.

Wifi was not working