Macdonald Botley Park Hotel & Spa

Lots of areas on the ground floor of the hotel, well signed within. Great hotel if you are going on a cruise from Southampton.

Just a bit shabby and staff were very indifferent no one seemed happy no eye contact or smiles. Left waiting at the bar. People came and gave up. The funitire and lighting in the bar very worn and no ambiance

Understaffed - only one person on front desk so huge queues. Rooms not ready 2 hours after check in time. Rooms itself tired looking and need updating. Shower goes from freezing to scolding you.

So this was the second time of staying at this hotel , the first time was ok apart from the fire alarm going off jurying the early hours of the morning . Then we stayed again this time the fire alarm went off again but it went off on two different days still early hours of the morning ! , we did tell the man at the reception and he said that they are very sensitive, but we also had people smoking near our window which wasn't very nice either ! they weren't using the smoking area unfortunately so this wasn't ideal for us , maybe there needs to be some more no smoking signs around the building .We maybe should have said more at the time of our stay to reception but unfortunately our Grandson wasn't well in hospital and we weren't up to complaining at the time .

Comfortable bed Big room

The hotel was fine without being great. The room was clean but we were only given 2 pillows and there was a huge wine stain on the carpet and side of the bed.

Ample free parking was a plus. Room facilities did not include safe or fridge. Staffing levels seemed too low at the bar and reception.

Very comfortable stay. Could have done with one soft pillow and one hard pillow each. Room was not serviced after day 1.

pool area is great

The hotel was tired and just ‘ok’. I’ve stayed in Macdonald hotels and they’re been great hence booking a new one to try. To be honest I’ve stayed in better budget hotels. The bathroom has grout missing and quite mouldy and not well maintained tiles etc. The restaurant only served DIY instant decaf sachet coffee which is so poor. Not much choice for vegans and the staff were not helpful when I asked. I wouldn’t return here, overall very disappointed as this was meant to be a celebration for both my sons graduating. Leisure facilities were ok but when I went back to get changed not a lot of room as multiple spa parties in the changing area. Had to wait.