Macdonald Botley Park Hotel & Spa

We are grateful of the help that Olivia provided on Reception when are daughter had a fall outside on the path. She gave us help and was very understanding. The breakfast was good, but food ran out regularly and it was difficult to get any team members to get help. The rooms and parts of the hotel looked tired and dated. Carpets in the room were stained as well as the windows. The bathroom mirrors had damage from stains. Furniture was also damaged. Could do with some extra care to get the hotel to a better standard.

Stayed here on numerous occasions. Comfy room but I do wish they wouldn’t drag the trolleys around at 7am in the morning as that woke me up and there was no drinking water in the room. Tried to notify reception but no one answered after numerous attempts. Not as good as previous stays but still a nice hotel

Ok hotel but rooms and communal areas looking tired

The hotel was really nice & had good facilities with a pool, sauna & steam room all included & a restaurant available onsite. Unfortunately the room we were in didn’t have working air conditioning & it was the hottest weekend of the year, we did have a fan but it didn’t help too much.

Breakfast (to name that) was awful. Croissant a plate of fruits that look horrible, and coffee to be served from a thermo. That’s the continental one, to an extra £5, you get to have sausages and eggs! £25!! Asked for an early check in, on a Sunday. The place was empty. Receptionist explained it was £10 per the hour in advance. It was 1:25 and he wanted to charge me £20. Reduced after to £15. While I was walking the cleaning people were doing some bedrooms and talking how empty the place was. When I got to my bedroom after a massive walk, the door was opened bc the room was not ready yet. Picture attached. Mattress is HORRENDOUS! Last night I couldn’t sleep bc of the noise from other guests. They should have been said about the time. Only thing that saved is the gym/spa, but careful, some animals also use (gym member not hotel guests) it so they don’t know how to behave. Avoid it!

Booked through Hotels.com but clearly because of this we were given the worst room in the hotel. Given a disabled room (which we hadn’t requested) right next to a fire door which banged all evening/night. Air conditioning which was essential because of the heat was like trying to sleep inside a jet engine. Room overlooked the air conditioning plant. Absolutely no atmosphere at all, no flowers or plants. Service in bar very poor - offered a G & T in a highball glass and had to ask for a slice of lemon. We walked out of the dining room (which was laid out like a school dining room just to cram more tables in) as no one bothered to come and serve us and they were clearly having issues with other customers. Paying £208 for this was an absolute disgrace.

Nice stay

Nice hotel

This was a one night stay for work. I have stayed here before and the room (316) was as good as the others I have been in. Bed comfortable, separate armchair with small table, good ensuite, even a trouser press! WiFi was okay, could not get a programme guide on TV. Receptionist looked tired and stressed. Ate here as well. Food lovely but service poor, I ordered my food and drink at the same time and I had to ask the person who brought me my food to get my drink, which was a bottle of water! Last food orders was 8:45pm. The card machine in the restaurant did not work and after 5 minutes of trying the machine from the bar was used.

I will stay at the hotel was mediocre. We expected more from the McDonald group of hotels to be honest. The lady who greeted us on reception didn’t smile and wasn’t friendly or welcoming. The room was hot and stuffy, but was fine once we opened the window unfortunately it did also smell of steel cigarettes, as did the communal corridors. The signposting around the hotel was poor and it was easy to get lost when trying to find our way back to reception. The area where all of the breakfast buffet was served was too small for the number of guests and everyone was getting under everyone else’s feet. We had breakfast at 8:45 and were disappointed to find that some of the items had already run out. Whilst I’ll stay was reasonably good value for money, I feel that everything just needs reevaluating and updating at this hotel.