Residence Inn Minneapolis Maple Grove/Arbor Lakes

Very clean

Seems like the Residence Inn brand is going down hill everywhere. However, this one is probably the worst I have been in yet. I travel ALOT for work and stay in extended stay hotels across several brands more than 300 days a year. This location has been horrible. The breakfast offerings are on the level of continental breakfast status. The brand used to offer full breakfast options. Not so much anymore. Everything comes from individually wrapped options that can be seen in a vending machine. This location does not even have a waffle maker. The eggs never seem to be fresh, even if they are powdered. The towel quality at this location is motel status as well as the cleaning. I had to clean the rust stains and floor of the shower before I was able to take a shower. Let's get into the staff. 1st issue - I called the front desk to request weekly cleaning. It was in the evening and the young lady said I will put you down for the future date I requested. The day the cleaning was supposed to happen, the room is not cleaned. Remember, I am here working so I am gone during business hours. So, I contact the front desk, they have no record of me requesting weekly cleaning. Fine can I get on the schedule? And can you bring a set of sheets and towels, and I will do it myself for this week? Sure. I proceed to remove the sheets thinking I would be getting a replacement set. 2 hours later still nothing. I finally go down to the front desk, of course it is not the person I made the request to 2 hours before, so this person has no idea I made the request. They go and get my replacement sheets and towels and the night proceeds. 2nd issue - The dishwasher had a minor overflow in the kitchenette, I cleaned it up and requested maintenance to repair the issue. They came when I was not in the room and did something. I use the dishwasher again and there is water in the bottom of the dishwasher, I request maintenance again and remained in the room while waiting for the repair. Two gentlemen arrive and put a bottle of something and start the dishwasher. They request I throw the bottle away after the cycle completes. One of the men tell me to consider washing the dishes by hand. I asked him why that would be necessary since there is a whole dishwasher in the room that should be repaired. He chuckled and left. Before the cycle can complete, water is pouring out everywhere onto the floor. I call down to the front desk to let them know that there is water everywhere and the lady that answered proceeded to question if I was requesting a repair. I explained that I did not know what needed to be done for the machine, however there is water everywhere. She put me on hold, when she came back, she said she would note the file for a repair. I proceeded downstairs to get more towels to clean up the water. I not so calmly explain to the front desk that water was everywhere. Since you are not going to send anyone up to correct this issue, please give me some towels to help soak up the water. I explain that I did not need a repair at that moment, I just needed assistance getting water up so that my stuff would not get wet, nor would they have an incident with the room next to me or below me. That was still not enough towels. Still no staff came to the room to assist. I went back down to the front desk and loudly request additional towels and that I really needed assistance with getting the water up. The dishwasher had been stopped but there was water still pouring out. Finally, she requested the initial maintenance person to follow me back to the room. However, he did not have a clue what to do. Finally, the maintenance manager came and made the correct repair. Fortunately, nothing personal was damaged. I cannot say for the flooring under the sink or cabinets. Nothing is smelling and I kicked the kick plate, and it has not crumbled. I work in a customer facing business, I cringe that this level of customer service seems acceptable. Especially in HOSPITALITY.

Facilities and staff is wonderful

No comment

Great Service at Reception Desk

We never really saw any employees. They were all at the adjoining hotel. The dishes were dirty in the cupboard. Some of the lights didn't work. The property is really nice just disappointed in the actual room.

Amazing my only complaint is the bathroom cleanliness there were hairs left in the shower. Some of the kitchen utensils looked very old and dirty. Everything else was perfect and the room set up was amazing. Will definitely stay again!

Great location and comfortable room, especially for longer stays. Have always booked through hotels.com for the rewards but the new OneKey program is terrible. When I booked it reflected a price of $58 a night. The actual rate was $399! Guess who gets to explain that expense report…. make it explicitly clear what pricing is WITHOUT using your OneKey credit.

Lighting was very poor over bathroom sink and also Vanity mirror near closet area. Impossible to apply cosmetics anywhere in the apt. Water pressure way too low. Unable to rinse shampoo out of hair. Much water wasted. All staff really friendly and helpful. Would stay here again for sure!! Kris

Convenient location - close to restaurants and shopping.