Residence Inn Minneapolis Maple Grove/Arbor Lakes

The room doors are steal and heavy and had very little cushion around the frame. So they slammed ahut very loudly. We were unfortunate to have a toom right by the exit. "A nice quiet corner" as the clerk stated at check-in. Not quiet at all. Doors slamming all night long. Bed sucked too.

I had the worse experience ever. We wanted to get away for Father’s Day! My kids and husband rented a very beautiful suite. We explained my son was autistic we rent hotels all the time fun thing to do with are kids and see different cities and states this time was the only worse time we had Jennifer who is a staff member was so rude to us and accused us of making noise if a child is disabled how do you stop him I was so sad they bothered us at 9:00 banging in are door like they were the cops my son gets very nervous with noise he has sensory and noise issues then they called us at 11:00pm saying there was noise there was no noise we were laying down. I decided to leave Jennifer was so rude to us never go back there they are not autism (disability)friendly

very clean. very nice room

The room was big, was food was on the floor from previous guest. Outlets in the kitchen area were dirty from previous guest. Bathroom wall by toilet was dirty and needed to wiped down. They didn’t really do a very good job cleaning! Not staying here again!

Newer build so everything was very clean, good breakfast, and easy access to a lot of shops and dining options.

Overbooked!! Offered substitute that was below our expectations

It started poorly at check in. We were checking in and I just happen to notice that there is a sign in sheet for the pool and it was totally booked. The pool was the entire reason for staying at a hotel. We have family that lives in town and we could have stayed with them, but got a hotel room so that the kids could swim. The guy at check in had no sympathy. Then when we got to the room it had a strange smell. The room was spacious and nice overall but was just shy of clean. Hair along the edge of the bathroom, shower floor looked dingy, there was a ring around the water line in the toilet, the dishwasher was full of clean dishes, etc.

Love the location. Love that the hotel is popular and still adherent to Covid policies. Will stay again.

Looks nice on the inside and outside, decent area to be around. Lot's of shopping and restaurants nearby. Looks like pretty soon it might get too busy and congested in the area though. Breakfast was a simple grab and go style. Not terrible. The pool was open. They are limiting the number of people allowed in at a time and there is a sign up sheet. We didn't use the pool or fitness center during our stay. The staff were all friendly and helpful. I felt bad for them, they are clearly understaffed. You need to take better care of your employees if you expect them to stay. Especially during a pandemic. I had to wait a little while for help because of this (I have worked in customer service for a long time so I completely understood it wasn't their fault) our room wasn't the cleanest. Random, little things nothing major. Walls had food(?) smudged all over them in some places. Coffee pod from previous guests still in the brewer. Bathroom had hair on the floor and gunk on the floor near the shower. Seems likes corners were cut with the cleaning process. Again, maybe you guys are running your staff ragged? Overall, our stay was pleasant but if the management doesn't start taking care of these "small" things now then they will soon turn into bigger problems that are harder to deal with in the future.