Residence Inn by Marriott Scottsdale Salt River

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Back story: Stayed here in May. Was treated so much like a piece of sh*t I considered just laying down in the front yard. One employee tried to make it better and largely succeeded. But of course now second time, shame on me, but now the fuse is shorter. Drove into Phoenix from Las Vegas. As I drove, an email pops in – “you know, you can use our app to check in before you get here. Oh so easy.” At a gas stop in Flagstaff, I log in to the app. Cannot check in. Call the front desk of Salt River. “Sure you can.” “Walk me thru it, please.” “Oops. Well maybe it’s because your phone is old.” “It’s 3 weeks new.” “I don’t handle these problems, actually. Let me put you in touch with who does.” **Transfers me to the national reservations desk. They know NOTHING.** They transfer me back to Salt River. New person. “OF COURSE you can’t check in from the app!!!” “Your email says you can.” “Well, you can’t.” Gee what swell people. Arrive after 4 PM, which is check in time. “Let me see if your room is ready.” “Well, it’s 9:30 PM I certainly hope so.” Yay! Room is ready. Once in: shower has a metal pan that covers the drain hole. It is located directly under the leaking, dripping showerhead, making a sound equivalent to Bad Santa banging a soup ladle on an empty pot to annoy The Kid. The toilet seat is loose and wiggles, and the wingnuts underneath are broken and cannot be tightened. I'm done with this horrible uninformed rude snotty treatment. Back to Hilton Canopy!

Enjoyed the hot breakfast each day. Loved the rooms and beds were great, pillows soft like we like. Can’t wait to book again!

Customer service was top notch, bedding was so comfortable but the pool water was way too salty (reported by my kiddos). Other than that, it was a great place to stay.

The staff were excellent and they were able to provide solutions to some challenges that were unrelated to our stay at the hotel but were related to our business trip. Very happy with the quality of service and hospitality.

Overall great experience

The stay was great! Our housekeeper Felicia did an amazing job!! The rooms were clean and the pools and outdoor area was nicely kept. Scottie

Beautiful area despite active construction. Conveniently located

The support staff at Residence Inn was fantastic. We are here for three weeks, and Felicia met us on the first day with her exuberant smile and willingness to help us each day. She was concerned with our needs and always willing to ensure our room was safe and clean, taking the time to share about her heritage here as well as get to know us and other families going through the same health journey.